Compare RPM BPO vs Gainsight

RPM BPO 1 Customer Service	Gainsight 861 Customer Service
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Crozscore 59% what is this? User Happiness: 100% Press Buzz: 8%	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 50% User Trend: no significant changes
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About RPM BPO RPM is a nearshore BPO with teams based in Latin America. Our team is in the same US time zones and culturally in-tune with the US market. Outsourced services include: customer service contact center claims processing account billing retention ID/document verification data entry and cleansing sales development and more Our team is fluent in English and Spanish, which means we can connect authentically with customers in the US, Canada, UK, Australia, Ireland.	About Gainsight Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc. It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers. This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary No key features associated with this application.	Summary Engagement Analytics Customer Health Score Cards Rules-Based Alerts Task & Call-to-Action Management Commenting, Notes & @Mentions Automate Scenario Workflows 360 Degree Customer Profiles Role-Specific Live Dashboards Triggered Lifecycle Rules Sort, Filter and Export Data

FAQs No FAQs associated with this application.	FAQs What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with CRM applications. What is this service generally used for? Gainsight is used as customer service and customer intelligence service. What platforms does this service support? This is a web-based software. Does this service offer an API? There are data load APIs and Bulk APIs offered. Does this service offer multi-user capability (e.g. teams)? No. Who are the main user groups of this service? Main user groups of this software are mid-sized and large businesses. Does this service offer guides, tutorials and or customer support? Support: Webinars, Best Practices, Online Support. Does this service integrate with any other apps? Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 13.9k
Other Who uses RPM BPO Startups SMEs Enterprises Desktop Platforms: Web App Languages: English, Spanish Regional Restrictions: No restrictions.	Other Who uses Gainsight SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.