Compare Klaus vs Surveypal

Klaus 90 Customer Service	Surveypal 15 Customer Service
View Listing	View Listing
Crozscore 91% what is this? User Happiness: 94% Press Buzz: 43% User Trend: interest rising	Crozscore 88% what is this? User Happiness: 88% Press Buzz: 47% User Trend: no significant changes
view 4 more	view 2 more
About Klaus Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that received feedback automatically through email or Slack. For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%. With an emphasis on ease of use, customizability and security, Klaus is rapidly growing its customer base with names such as WordPress, Soundcloud, Wistia, Trivago and Chargebee already using the tool.	About Surveypal Listen better, act smarter with Surveypal! Surveypal enables high-volume customer service teams to transform the voice of the customer into actionable insights, Leverage both your structured and unstructured customer service data to understand customer behaviour and drive change that impacts your bottom line. AI-Powered Analysis: Utilize artificial intelligence to dive into your customer service ticket data to get a comprehensive view customer interactions. Text analytics: Read between the lines and understand customer sentiment and intent with advanced text analytics that go beyond word clouds and tags. Holistic Customer Understanding: Go beyond traditional metrics to capture the voice of every customer, surveyed or not to drive meaningful change and improve customer satisfaction at scale. Trend Identification: Proactive insights help you identify trends in customer behavior and feedback empowering you to anticipate customer needs, make proactive changes, and continuously improve your service or offerings. Cross-Departmental Collaboration: Foster cross departmental collaboration by sharing information at the right time, to the right people and create a truly customer centric organization. Advanced Survey Capabilities: Take advantage of Surveypal's advanced surveying capabilities to capture and analyze feedback from all your support conversations, even those that don’t get a survey reply to gain a 360 view of the customer experience. ‌
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary Customizable rating categories with weighting Slack integration for delivering reviews Agent coaching Customizable scorecard	Summary No key features associated with this application.
Pricing Free Free Included in plan: Up to 10 conversation reviews per week Full-featured Paid $13.00 1 user(s) / month Included in plan: Unlimited reviews Create sophisticated filters to find conversations for review Connect to your customer support software Set and track goals for number of reviews Email notifications and reports Roles for different review setups (peer review, review by manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting	Pricing Measure $19.00 1 user(s) / month Included in plan: Performance, quality, and value metrics Feedback Text Analysis Trend Analysis Proactive Insights Analyze $29.00 1 user(s) / month Included in plan: Conversational Text analytics Sentiment Analysis Synthetic feedback Agent coaching tools
FAQs Does this service integrate with any other apps? Slack Zendesk Help Scout Freshdesk Aircall Intercom Drift Kustomer Kayako LiveAgent LiveChat Wix Salesforce What are some applications this service is commonly used in tandem with? Popular help desk platforms like: Zendesk Help Scout Freshdesk Aircall Intercom Drift Kustomer Kayako LiveAgent LiveChat Wix Salesforce Does this service offer guides, tutorials and or customer support? Customer support and extensive Knowledge Base Does this service offer multi-user capability (e.g. teams)? Yes Who are the main user groups of this service? Customer support teams looking to improve their service quality What is this service generally used for? Customer service quality assurance and conversation reviews	FAQs Does this service integrate with any other apps? Yes, the service integrates with Zendesk What platforms does this service support? Web. What is this service generally used for? The service is used as a customer intelligence solution. Who are the main user groups of this service? Main user groups include customer service professionals with decision making power looking to gain data insights to improve operations and reduce costs. What are some applications this service is commonly used in tandem with? Surveypal is usually used in tandem with CRM platforms. Does this service offer an API? Yes, the service offers an API. Does this service offer guides, tutorials and or customer support? Yes, Surveypal offers chat, email, and phone support. Additionally, Surveypal offers trainings on-demand and guides. Does this service offer multi-user capability (e.g. teams)? Yes, the service offers multi-user capabilities.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 471	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.46k
Other Who uses Klaus Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Surveypal SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Finnish, Spanish, Dutch, German Regional Restrictions: No restrictions.