Compare Klaus vs Kustomer

Klaus 90 Customer Service	Kustomer 334 Customer Service
View Listing	View Listing
Crozscore 91% what is this? User Happiness: 94% Press Buzz: 43% User Trend: interest rising	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 47% User Trend: interest rising
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About Klaus Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that received feedback automatically through email or Slack. For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%. With an emphasis on ease of use, customizability and security, Klaus is rapidly growing its customer base with names such as WordPress, Soundcloud, Wistia, Trivago and Chargebee already using the tool.	About Kustomer Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary Customizable rating categories with weighting Slack integration for delivering reviews Agent coaching Customizable scorecard	Summary No key features associated with this application.
Pricing Free Free Included in plan: Up to 10 conversation reviews per week Full-featured Paid $13.00 1 user(s) / month Included in plan: Unlimited reviews Create sophisticated filters to find conversations for review Connect to your customer support software Set and track goals for number of reviews Email notifications and reports Roles for different review setups (peer review, review by manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting	Pricing Enterprise $89.00 1 user(s) / month Included in plan: Email, Chat, SMS, Social, WhatsApp, Self-service Voice Provider Integration Proactive Service Actionable Integrations Business Process Automation via our Workflow Engine Standard and Custom Reporting Multilingual Support Satisfaction Measurement and Reporting 3000 Knowledge Base Deflections & Fully-Automated Conversations Per Org Per Year Language Detection: 5 Languages Sentiment Analysis Ultimate $139.00 1 user(s) / month Included in plan: Everything in enterprise, plus… Enhanced Routing Real-time Dashboards Live Agent Auditing Unlimited Collaboration Users Sandbox Access Extended API Rate Limit SAML Single Sign-On Set Allowed IP Ranges
FAQs Does this service integrate with any other apps? Slack Zendesk Help Scout Freshdesk Aircall Intercom Drift Kustomer Kayako LiveAgent LiveChat Wix Salesforce What are some applications this service is commonly used in tandem with? Popular help desk platforms like: Zendesk Help Scout Freshdesk Aircall Intercom Drift Kustomer Kayako LiveAgent LiveChat Wix Salesforce Does this service offer guides, tutorials and or customer support? Customer support and extensive Knowledge Base Does this service offer multi-user capability (e.g. teams)? Yes Who are the main user groups of this service? Customer support teams looking to improve their service quality What is this service generally used for? Customer service quality assurance and conversation reviews	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 471	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 2.19k
Other Who uses Klaus Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Kustomer Startups SMEs Desktop Platforms: Web App Languages: English, Spanish Regional Restrictions: No restrictions.