Compare Dialpad vs GoToConnect

About Dialpad

Move your phone system, conferencing and call center to the cloud. Support your modern, mobile workers. Work from anywhere and let Ai make every call a smarter call.

Fast Deployment
Add users, swap numbers, and create ring groups from a web portal that reflects changes in real-time.

Port Your Number
Keep the numbers tied to your business even when switching voice providers, whether local, toll-free, or international.

Seamless Integrations
Bring context to your conversations with native integrations for G Suite, Salesforce, Zendesk, and more.

Business SMS
Need to send a quick note to a prospect or colleague? Take your pick between SMS, MMS, or group chat.

Voice Intelligence
Focus on your conversation, not note-taking, with Voice Intelligence features that automatically capture what was said, and by who, on each call.

Dynamic Call Routing
Build smart call routing paths that get customers into the hands of the right agent or operator faster.

Call Analytics
Dig into call volumes, see who’s placing the most calls, and search by specific keyword mention or even sentiment expressed.

Spam Blocking
Clear up your phone lines with automatic spam blocking across all your connected Dialpad devices.

Phones & Headsets
Dialpad supports a wide range of phone handsets, and we offer several models directly to our customers who need a one-stop shop.

About GoToConnect

GoToConnect pairs the top rated Hosted PBX service you know and love from Jive with the power and functionality of GoToMeeting's video meeting capabilities.

GoToConnect comes packed with features that empower your business to grow while your users stay productive and look professional, including:
Auto Attendants
Video Conferencing
Mobile Apps
Call Forwarding
Virtual Voicemail
Ring Groups and more

GoToConnect has also democratized the contact center with GoToConnect Support Center, making it easy to track your customer interactions and get your agents on calls. GoToConnect Support Center provides CCaaS functionality in an affordable and easy-to-deploy way that brings contact center capabilities to virtually any business.

Jive Core™ Cloud-Based Platform:
GoToConnect runs on Jive Core, our proprietary, cloud-based platform. Jive Core has been purpose-built from the ground up to deliver the most reliable, powerful, and economical hosted communication services on the market.

Features

• 2-Factor Authentication
• API
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• File Transfer
• Multi-User
• Notifications
• Scheduling
• Video
• SMS
• Call Recording
• Call Tracking
• Call Disposition
• Softphone
• Click-to-Dial
• Report & Compliance
• Hardware Integration
• Mobile App
• Automatic Call Distribution
• Auto Dialer
• Call Logging
• Call Monitoring
• Call Scripting
• Interactive Voice Response
• Audio Recording

Features

• 2-Factor Authentication
• API
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• File Transfer
• Multi-User
• Notifications
• Scheduling
• Video
• SMS
• Call Recording
• Call Tracking
• Call Disposition
• Softphone
• Click-to-Dial
• Report & Compliance
• Hardware Integration
• Mobile App
• Automatic Call Distribution
• Auto Dialer
• Call Logging
• Call Monitoring
• Call Scripting
• Interactive Voice Response
• Audio Recording

Summary

No key features associated with this application.

Summary

• Build a call flow within minutes using Jive's intuitive Dial Plan Editor.

• Jive Video enables real-time collaboration and improves decision making.

• Jive Contact Center delivers a broad set of features and real-time reports.

• Jive Voice lets you enjoy all-inclusive features like unlimited voicemail boxes.

• With Jive Voice and Find Me/Follow Me you don't ever have to miss a call again.

FAQs

No FAQs associated with this application.

FAQs

Does this service offer an API?

• Yes!

Who are the main user groups of this service?

• Jive’s customers include high-growth businesses and public sector institutions.

Does this service offer guides, tutorials and or customer support?

• 24/7 customer support

What is this service generally used for?

• Businesses in need of a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive will be your first and last phone system!

Does this service offer multi-user capability (e.g. teams)?

• Yes!

Vendor Information

Vendor Information

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows

• iOS
• Android