ICAP (Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition.
Our call center speech analytics (ICAP - Integrated Call Analytics Platform)offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.
ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.
Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by:
* Gathering larger data sets, allowing you to identify trends faster
* Improving call quality and customer relationships
* Increasing call volume per agent by 20%
* Identifying winning methods that can be turned into best practices
* Eliminating the time spent manually monitoring calls and providing feedback
* Reducing customer complaints by 50%
Provana Speech Analytics currently scores 69/100 in the Call Center Management category. This is based on user satisfaction (100/100), press buzz (36/100), recent user trends (falling), and other relevant information on Provana Speech Analytics gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Gathering larger data sets, allowing you to identify trends faster
Reducing customer complaints by 50%
Eliminating the time spent manually monitoring calls and providing feedback
Increasing call volume per agent by 20%
Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in May 2024.
Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...
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