PHPKB

PHPKB knowledge management software improves staff efficiency, customer satisfaction, and business service quality. With unique features like LDAP support, open-source code, multiple admin user levels, web-based content creation, document management, and versioning; it makes publishing, sharing, and collaborating on knowledge easily. PHPKB provides a world-class authoring experience and can be customized to meet the needs of small to large-scale enterprises.

It is the fastest, smartest way to share and manage your knowledge base content. Use it to share knowledge with others, publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs, and any other type of information.

Some of the best in class features are:

• User Groups & Private Categories – To secures confidential knowledge articles by allowing access to a certain group of users in the selected private categories.
• User Management – Specific access is given depending on their role functionality. For example, Superuser, Editor, Writer, Member (Reader), etc.
• Approval Workflow - Your knowledge base articles will require an editor to review them before publishing. Authors can create articles in the knowledge base but they remain pending approval by an editor or a superuser before publishing.
• Feedback and Commenting – PHPKB allows your knowledge base users to comment on the particular article/documents. So, the concerned author will get notified and perform at the earliest.
• Document Versioning - This feature helps to keep a record of every update made to the knowledge articles and you have the possibility to perform an audit trail for the revision and roll back to any of the other older versions.
• Superfast Live Search - At PHPKB, you can search your knowledge base (in real-time) for articles that match the query. The most relevant articles are displayed in the list of suggestions to the user.
• Reliability - Most knowledge managers choose PHPKB for its reliability - a self-hosted version that works from anywhere and a cloud-hosted version that prides itself with 99.98% of uptime. PHPKB is secure and stable enabling thousands of customers around the world to manage their knowledge base seamlessly.
• Robust Features - Being robust with features and easily adapted to the company’s needs makes it a good choice for knowledge managers who don’t want to spend months transitioning to a new knowledge management software and training their employees to use it. PHPKB is the #1 choice for knowledge managers in software development companies, business corporations with teams spread around the globe.

Additional functions you may find helpful include the software’s bulk operation capability, API access, Event log, Single Sign-On (SSO), and import and export features.