Our purpose-built Contact Center CRM syncs information across systems to keep the customer at the center of every interaction and incorporates cutting-edge agent assist.
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
LiveVox is a leading AI customer service software provider when it comes to AI-enabled customer support tools. LiveVox offers a wide range of AI-driven features, such as automated speech recognition, natural language processing, text and sentiment analysis as well as AI assisted response routing and conversation personalization.
Additionally, AI-powered services are linked through LiveVox’s built-in CRM. This ensures that AI technology is up to date and compatible with existing customer databases. By using AI technology supported by highly skilled customer service professionals, companies can ensure they provide excellent service while quickly addressing their customers’ concerns. With LiveVox’s comprehensive suite of AI-enabled customer support tools, you are assured of enhanced efficiency and improved customer experiences.
Most notable is LiveVox’s intelligent bot offerings which include an intelligent virtual assistant that can be deployed and automated across voice and digital channels. LiveVox’s AI customer service software provides customers with a seamless way to get their questions answered quickly and accurately.
LiveVox also has AI-driven call routing, AI conversation analytics, AI-supported customer surveys and surveys responses, AI analytics and AI fraud detection capabilities that make it stand out from other providers. These features take away much of the manual labor associated with customer service operations and allow businesses to better serve their customers in a timely manner. Ultimately, by relying on LiveVox’s advanced AI customer service software you can be rest assured that your customers will have a great experience every time they interact with your brand.
Awarded the Quality Choice Award
LiveVox Contact Center CRM currently scores 86/100 in the Contact Center Management category. This is based on user satisfaction (86/100), press buzz (46/100), and other relevant information on LiveVox Contact Center CRM gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in May 2024.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...
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Salesforce
This service is used for customer relationship management.
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Contact Centers.
