Dynamic Contact Center Manager empowers multi-site contact center operations teams to rapidly & safely respond to challenges like inbound call spikes, emergency closures, etc.
Contact Center Challenge – Complex, Time-Consuming Change Process
Contact center infrastructure deployment and operation typically require highly skilled CTI engineers. When faced with sudden, dynamic changes, the contact center operators typically escalate the issue in a predetermined process. This process results in long cycle times, higher operational costs, and dissatisfied customers.
Dynamically Achieve Service Level Objectives and Optimize Customer Experience
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures, and unplanned incidents. Pointel Dynamic Contact Center Manager (DCCM) empowers contact center operations teams to rapidly and safely respond to such challenges.
Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet Service Level Agreement (SLA) objectives and optimize the customer experience.
Enable your contact center to be more agile and adaptive
Empower Contact Center Operations to Achieve SLA Objectives
Dynamic Contact Center Manager (DCCM) solves the problem of long cycle time by providing contact center operations with secure and easy access to critical contact center parameters.
User-friendly tags/aliases for cryptic parameter names ensure that the operations team can quickly and accurately identify the correct parameters to change and achieve the target SLA objectives.
Achieve User Accountability and Quick Problem Analysis
Achieve Operational Flexibility with Security
Dynamic Contact Center Manager currently scores 63/100 in the Call Center Management category. This is based on user satisfaction (100/100), press buzz (35/100), recent user trends (falling), and other relevant information on Dynamic Contact Center Manager gathered from around the web.
The score for this software has improved over the past month. What is this? |
Empower Contact Center Operations to Achieve SLA Objectives
Achieve User Accountability and Quick Problem Analysis
Make dynamic adjustments safely with role-based security and limits
Best Practices for Continuous Operations Improvement
Extensible, Standards-Based Architecture
Easy and fast deployment
Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in May 2024.
Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...
FREE DOWNLOAD Call-Center-Management-Software-Buyer-Guide-2018.pdfDCCM is for any contact center, and it is a contact center management tool.
Yes, It integrates with any web apps.
Genesys Configuration Manager, Genesys Administrator, Genesys Administrator Extension.
Yes, we offer guides and customer support for DCCM.
Yes.
Yes.
Contact Center administrators and agents are the main user group.
DCCM is a java-based web application, works on all kinds of platforms like Windows, Linux, Unix, Solaris also supports all the web browsers.