Deepser

What is Deepser?

Deepser is a complete ITSM and ITAM solution developed to optimize support requests, organisational processes and asset management.

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.

Compare Deepser

Deepser currently scores 64/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (100/100), press buzz (31/100), recent user trends (falling), and other relevant information on Deepser gathered from around the web.

The score for this software has improved over the past month. What is this?

www.deepser.com

IT Service Management (ITSM) Market Radar

Deepser Product Overview

Languages Supported: English, Italian, Danish, German, French, Spanish, Swedish, Catalan, Dutch, Norwegian

IT Service Management (ITSM) Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in June 2024.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...

FREE DOWNLOAD IT-Service-Management-(ITSM)-Software-Buyer-Guide-2018.pdf

Deepser Features

2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Budgeting
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Firewall
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Password & Access Management
Project Management
Scheduling
Social-Media Integration
Supplier Management
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Organization Management
Malware Protection
Order management
SAP Integration
Bug Tracking
Network Traffic Monitoring
Network Visualization
Network Device Performance Monitoring
Real-time Alerts
Sales Automation
Workflow Management
Self-service Portal
Pipeline Management
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

Deepser FAQs

Does Deepser integrate with any other apps?

Teaviewer. Other integrations are done accordingly to clients' needs.

Does Deepser offer an API?

Yes, powerful rest API.

Does Deepser offer multi-user capability (e.g. teams)?

Yes, it offers multi-user, multi-department, multi-company. It also supports multi-language and multi-timezone.

What is Deepser generally used for?

Ticketing and Help Desk
Resource Management
IT Asset Management
After-Sales Support
Contract Management
Lead Management

Does Deepser offer guides, tutorials and or customer support?

User Guides are available on the website. Customer Support via email and video sessions. The Academy will be online soon.

Who are the main user groups of Deepser?

Organizations that needs to structure their service using a modern ITIL compliant tool.
It adapts to any type of business: from SMEs to multinational companies.
Deepser is used by Managed Service Providers, industries and public administrations. Examples of departments it involves: ICT, HR, Sales, Customer Service, Technical Department, Purchasing and Logistics

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