Compare Zoho Desk vs Freshdesk

Zoho Desk 3591 Support & Helpdesk	Freshdesk 2658 Support & Helpdesk
Visit Website	Try for Free
Crozscore 90% what is this? User Happiness: 88% Press Buzz: 68% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 62% User Trend: interest rising
view 4 more	view 5 more
About Zoho Desk Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.	About Freshdesk Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents. Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Put customer service at the heart of your company. Quick Support, Happy Customers! Close tickets faster than ever Zoho Desk® saves up to 2 hours per agent per day. Get answers at your fingertips for customer tickets. Engage customers with self-service. 100+ Million Users Trust Zoho® Support Your Customers Better. Zoho Desk® offers a best Free plan that lets you host up to 3 Free users.Try it now.	Summary Multi Channel: Manages all support conversations in one place. Productivity: Increase team’s engagement and productivity. Self-Service: It is possible to create a self-service experience that supports user's brand. Reporting: Measures and tracks performance using reports. Integration: Extends user's support capabilities with integrations. Ticketing: Everything you need to start supporting customers.
Pricing Free Free Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk Mobile Apps Express $7.00 1 user(s) / month Included in plan: Social Media Channel Workflow Custom Satisfaction Assessments Assign Tasks Directly Pre-filled Reports and Dashboard Mobile Apps Standard $14.00 1 user(s) / month Included in plan: Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 245 Email Support Mobile Apps Social & Community Channels Product Based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations ASAP - Embeddable Self Service Instant Messaging Channel Professional $23.00* 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 245 Email Support Social & Community Channels Product Based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations Add-On (₹300/Light Agent) ASAP - Embeddable Self Service Multi-department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Agent Collision Tasks, Events & Call Activities Ticket Templates Private Marketplace Extensions SLA Dashboards Ticket Sharing Enterprise $40.00* 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 24*5 Email Support Social & Community Channels Product Based Ticket Management Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations Add-On (₹300/Light Agent) ASAP - Embeddable Self Service Multi-department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Mobile SDK Agent Collision Live Chat Zia - Artificial Intelligence (Beta) Tasks, Events & Call Activities Ticket Templates Help Center Customization Multi-brand Help Center Private Marketplace Extensions Advanced Process Management SLA Dashboards Ticket Sharing Custom Functions Multi-level IVR Global Reports & Dashboards Scheduled Reports Contract Management Validation Rules Field Watching Multiple Business Hours & Holidays Role-based Data Sharing	Pricing Credit card required: No Sprout - Free for unlimited number of Agents Blossom - $19 per agent per month Garden - $35 per agent per month Estate - $49 per agent per month Forest - $89 per agent per month
FAQs What platforms does this service support? Zoho Desk supports various platforms, including web browsers (Chrome, Firefox, Safari), iOS and Android mobile devices through dedicated apps, and integrates seamlessly with popular communication channels such as email, social media, and third-party applications, providing a versatile and accessible customer support solution. Does this service integrate with any other apps? Yes, Zoho Desk offers seamless integration with a variety of apps, streamlining workflow and enhancing productivity. Connect with popular tools like Slack, Salesforce, Mailchimp, and more, ensuring a unified experience for customer support and management tasks. Who are the main user groups of this service? Zoho Desk caters to diverse user groups, including customer support teams, service agents, and IT professionals. Businesses of all sizes across various industries leverage its features for streamlined ticket management, automation, and collaboration. The platform serves as a comprehensive solution, enhancing customer engagement and satisfaction while optimizing internal processes for efficient issue resolution. What is this service generally used for? Zoho Desk is a customer support and help desk software designed to streamline and automate support processes. It enables businesses to efficiently manage customer inquiries, tickets, and communication, improving overall customer satisfaction. The platform offers features such as ticketing, knowledge base management, and multi-channel support, facilitating seamless interactions between customers and support teams. Does this service offer guides, tutorials and or customer support? Yes, Zoho Desk provides comprehensive support with guides, tutorials, and customer assistance. Access helpful resources for efficient self-learning, step-by-step tutorials for various features, and responsive customer support to address queries and concerns, ensuring a smooth user experience.	FAQs Who are the main user groups of this service? This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support. What is this service generally used for? It is used to help companies handle their customers’ problems across various channels. What platforms does this service support? It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone. Does this service offer an API? It offers RESTful API. Does this service offer multi-user capability (e.g. teams)? Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company Does this service integrate with any other apps? Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others. It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment Does this service offer guides, tutorials and or customer support? Yes. This service offers guides, tutorials and customer support across all levels.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 16.8k	Vendor Information Founded: 2010 Based in: San Francisco Employees: 201-500 Likes: Followers: 21.9k
Other Who uses Zoho Desk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Arabic, Czech, Danish, German, English, Finnish, French, Italian, Norwegian, Chinese, Vietnamese, Swedish, Portuguese, Dutch, Spanish, Japanese Regional Restrictions: No restrictions.	Other Who uses Freshdesk Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.