Compare Vision Helpdesk vs Zoho Desk

Vision Helpdesk 82 Support & Helpdesk	Zoho Desk 3591 Support & Helpdesk
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Crozscore 90% what is this? User Happiness: 92% Press Buzz: 39% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 68% User Trend: interest falling
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About Vision Helpdesk Vision Helpdesk offers four customer service tools. 1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone, and more at one central place. 2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies. 3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management. 4) Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.	About Zoho Desk Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Multi Channel Help Desk Multi Brand Help Desk Ticket Billing Task Management Help Desk Gamification and more.. Workflow Management SLA and Escalation Incident Management Knowledgebase Management Live Chat Software	Summary Put customer service at the heart of your company. Quick Support, Happy Customers! Close tickets faster than ever Zoho Desk® saves up to 2 hours per agent per day. Get answers at your fingertips for customer tickets. Engage customers with self-service. 100+ Million Users Trust Zoho® Support Your Customers Better. Zoho Desk® offers a best Free plan that lets you host up to 3 Free users.Try it now.
	Pricing Free Free Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk Mobile Apps Express $7.00 1 user(s) / month Included in plan: Social Media Channel Workflow Custom Satisfaction Assessments Assign Tasks Directly Pre-filled Reports and Dashboard Mobile Apps Standard $14.00 1 user(s) / month Included in plan: Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 245 Email Support Mobile Apps Social & Community Channels Product Based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations ASAP - Embeddable Self Service Instant Messaging Channel Professional $23.00* 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 245 Email Support Social & Community Channels Product Based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations Add-On (₹300/Light Agent) ASAP - Embeddable Self Service Multi-department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Agent Collision Tasks, Events & Call Activities Ticket Templates Private Marketplace Extensions SLA Dashboards Ticket Sharing Enterprise $40.00* 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 24*5 Email Support Social & Community Channels Product Based Ticket Management Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations Add-On (₹300/Light Agent) ASAP - Embeddable Self Service Multi-department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Mobile SDK Agent Collision Live Chat Zia - Artificial Intelligence (Beta) Tasks, Events & Call Activities Ticket Templates Help Center Customization Multi-brand Help Center Private Marketplace Extensions Advanced Process Management SLA Dashboards Ticket Sharing Custom Functions Multi-level IVR Global Reports & Dashboards Scheduled Reports Contract Management Validation Rules Field Watching Multiple Business Hours & Holidays Role-based Data Sharing
FAQs What are some applications this service is commonly used in tandem with? Social media: Facebook, Twitter, LinkedIn Live chat: Userlike, Livechat Inc, Com100, Livezilla Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting VOIP: Twillio CMS: Joomla, WordPress, Drupal Payment gateways: Paypal and Authorize.net Billing software: WHMCS, Hostbill, Freshbooks Email: Google Hosted emails, Exchange Servers and more Does this service offer multi-user capability (e.g. teams)? YES Does this service offer guides, tutorials and or customer support? YES Who are the main user groups of this service? Any business that wish to offer customer service support. Does this service integrate with any other apps? Vision Helpdesk integrates with several 3rd party apps Does this service offer an API? YES What platforms does this service support? Web Based Software and Mobile apps like IOS, Windows Phone and Android App What is this service generally used for? Managing customer support Managing IT support Task management	FAQs What platforms does this service support? Zoho Desk supports various platforms, including web browsers (Chrome, Firefox, Safari), iOS and Android mobile devices through dedicated apps, and integrates seamlessly with popular communication channels such as email, social media, and third-party applications, providing a versatile and accessible customer support solution. Does this service integrate with any other apps? Yes, Zoho Desk offers seamless integration with a variety of apps, streamlining workflow and enhancing productivity. Connect with popular tools like Slack, Salesforce, Mailchimp, and more, ensuring a unified experience for customer support and management tasks. Who are the main user groups of this service? Zoho Desk caters to diverse user groups, including customer support teams, service agents, and IT professionals. Businesses of all sizes across various industries leverage its features for streamlined ticket management, automation, and collaboration. The platform serves as a comprehensive solution, enhancing customer engagement and satisfaction while optimizing internal processes for efficient issue resolution. What is this service generally used for? Zoho Desk is a customer support and help desk software designed to streamline and automate support processes. It enables businesses to efficiently manage customer inquiries, tickets, and communication, improving overall customer satisfaction. The platform offers features such as ticketing, knowledge base management, and multi-channel support, facilitating seamless interactions between customers and support teams. Does this service offer guides, tutorials and or customer support? Yes, Zoho Desk provides comprehensive support with guides, tutorials, and customer assistance. Access helpful resources for efficient self-learning, step-by-step tutorials for various features, and responsive customer support to address queries and concerns, ensuring a smooth user experience.
Vendor Information Founded: - Based in: Nasik Employees: - Likes: Followers: 1.46k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 16.8k
Other Who uses Vision Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android WinPhone Languages: English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian Regional Restrictions: No restrictions.	Other Who uses Zoho Desk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Arabic, Czech, Danish, German, English, Finnish, French, Italian, Norwegian, Chinese, Vietnamese, Swedish, Portuguese, Dutch, Spanish, Japanese Regional Restrictions: No restrictions.