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About Vision HelpdeskVision Helpdesk offers four customer service tools. 1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone, and more at one central place. 2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies. 3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management. 4) Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support. |
About Spiceworks Help DeskThe main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network. The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics. The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps. |
Features
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Features
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Summary
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Summary
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PricingFree Plan
Free
Included in plan:
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FAQs
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FAQs
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Vendor InformationFounded:
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Based in:
Nasik
Employees:
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Likes:
Followers:
1.46k
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Vendor InformationFounded:
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Based in:
-
Employees:
-
Likes:
Followers:
33.8k
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OtherWho uses Vision Helpdesk
English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian
Regional Restrictions:
No restrictions.
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OtherWho uses Spiceworks Help Desk
English
Regional Restrictions:
No restrictions.
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