Vision Helpdesk offers four customer service tools.
1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone, and more at one central place.
2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.
3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.
4) Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.
About LiveAgent
LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel.
LiveAgent is available in 40 languages and both as SaaS license or a self-hosted license (installed on your own server).
Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Multi Channel Help Desk
Multi Brand Help Desk
Ticket Billing
Task Management
Help Desk Gamification and more..
Workflow Management
SLA and Escalation
Incident Management
Knowledgebase Management
Live Chat Software
Summary
Multichannel support (Email, Voice, LiveChat, FB and Twitter)
Intelligent Spam Filter
Live Chat
Knowledge Base
Analytics
Ticketing system
Suggestions
Mobile ready
Departments, Tags and Filters
Automatic Ticket Distribution & Service-level Agreement (SLA)
Pricing
Small
$9.00
1 user(s) / month
Included in plan:
Ticketing
Live Chat
E-mail support
White Glove Setup
1 API key + integration
Chat satisfaction surveys
Knowledge base
Customer Service
iPhone/Android app
Medium
$29.00
1 user(s) / month
Included in plan:
Everything in Small plan
Ticketing
Live Chat
Call Center
E-mail support
Contact forms
Forum & Knowledge base
iPhone/Android app
Real-time visitors monitoring
Chat invitations
Feedback management
Facebook & Twitter
Cloud call center
Call center support
Gamification
10 departments
Interactive voice response (IVR)
Product training
Custom domain hosting
20 Event rules
10 Time rules
5 SLA levels
Large
$49.00
1 user(s) / month
Included in plan:
Everything in Medium plan
1 Whatsapp account
30 departments
Multi-Knowledge base
Senior account manager
2 Knowledge bases
100 Event rules
Time report
10 SLA levels
Free Account
Free
Included in plan:
Live Chat
Ticketing
E-mail support
Call Center
Knowledge Base
Unlimited Agents
Enterprise
$69.00
1 user(s) / month
Included in plan:
All features from the Large plan
Dedicated key account manager
Priority support
Assisted Whatsapp integration
Custom billing setup
Scheduled release management
Service review call and reports
Up to 40 custom roles
Multileveled knowledge base
FAQs
What are some applications this service is commonly used in tandem with?
Social media: Facebook, Twitter, LinkedIn
Live chat: Userlike, Livechat Inc, Com100, Livezilla
Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
VOIP: Twillio
CMS: Joomla, WordPress, Drupal
Payment gateways: Paypal and Authorize.net
Billing software: WHMCS, Hostbill, Freshbooks
Email: Google Hosted emails, Exchange Servers and more
Does this service offer multi-user capability (e.g. teams)?
YES
Does this service offer guides, tutorials and or customer support?
YES
Who are the main user groups of this service?
Any business that wish to offer customer service support.
Does this service integrate with any other apps?
Vision Helpdesk integrates with several 3rd party apps
Does this service offer an API?
YES
What platforms does this service support?
Web Based Software and Mobile apps like IOS, Windows Phone and Android App
What is this service generally used for?
Managing customer support
Managing IT support
Task management
What are some applications this service is commonly used in tandem with?
Gmail, Slack, Zapier, CRMs
What platforms does this service support?
Browser App, Mobile Apps: Android, iOS
Does this service offer guides, tutorials and or customer support?
Yes, available on our website.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What is this service generally used for?
High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.
Does this service offer an API?
Yes, find the complete API reference on our website.
Vendor Information
Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:
1.46k
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
8.14k
Other
Who uses Vision Helpdesk
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Mobile Platforms:
iOS
Android
WinPhone
Languages:
English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.