Compare Userlike vs Zoho SalesIQ

About Userlike

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Telegram SMS and more. From here, all customer messages can be processed with professional service features such as message templates, live translations and file sharing.

Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. The chat tool lets your customers choose to either have a conversation in real-time or continue it later - just like their favourite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.

To automate your customer service you can create self-learning chatbots, FAQ pages and contact forms with Userlike's AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Userlike is developed and hosted in Germany and combines special data protection features, such as automatic data deletion and a direct data protection link in the Website Messenger. This makes it a GDPR-compliant customer communication software.
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

About Zoho SalesIQ

Zoho SalesIQ is a customer engagement and live chat platform that helps businesses communicate with their website visitors and customers in real time. It comes equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.

SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes and can help businesses tailor their marketing efforts and sales strategies to better target and convert potential customers.

It is trusted by over 450,000 businesses, including giants like Mahindra & Mahindra, Renault, IIFL, Suzuki, Zee5, Fluitec, Borner Corp., to serve their customers at every stage of the customer lifecycle.

SalesIQ is live chat software starting at $0 that scales with your business without burning a hole in your pocket.

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Summary

• Business tool integrations

• Mobile optimized

• Analytics

• Chat window customization

• Canned responses

• Operator groups

• Messaging-Integrations

• Proactive chat invitations

Summary

• Real-time visitor tracking: Get detailed visitor tracking data, including page views, location, and referral sources, to help your business better understand your visitors and personalize the buyer journey.

• Nudge leads with the right message: Trigger conversations based on a wide range of parameters such as pages visited, country, or even a certain activity on the website like a payment failure.

• Multiple communication modes: Choose the best communication mode, like audio call or screen share, to assist customers in the best possible way.

• Single portal for multiple channels: Engage with customers spread across multiple channels—be it FB Messenger, WhatsApp, or even Instagram—through a single dashboard.

• Auto-pilot customer support: Build codeless bots with near-human capabilities that can easily help you scale up your customer support.

• Multiple language support: SalesIQ is available in 28+ languages, making it easier for businesses to communicate with a global audience.

• Plug-and-play integration with 30+ apps: SalesIQ can be seamlessly integrated with other Zoho tools, such as Zoho CRM and Zoho Desk, Clearbit, Google Analytics allowing businesses to easily access and analyze customer data from a single platform.

Pricing

Pricing

FAQs

Does this service integrate with any other apps?

• Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include:
  * Pipedrive
  * Cloudflare
  * WordPress
  * Slack
  * Helpscout
  * MailChimp

Who are the main user groups of this service?

• Userlike is suitable for any company size and adapts to your needs and business goals. Small and medium-sized companies as well as large corporations like Toyota and Bayer already rely on Userlike.

What is this service generally used for?
• • Digital Customer Service
  • Live Chat Support
  • Messaging Support
  • Lead Generation
  • Service Automation
  • Chatbot Support
Does this service offer guides, tutorials and or customer support?

• We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube.

Does this service offer an API?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

FAQs

What is this service generally used for?

• To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does this service offer guides, tutorials and or customer support?

• Yes.

What platforms does this service support?

• SalesIQ is available in web browser, android and iOS platforms

Does this service offer an API?

• Yes.

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Who are the main user groups of this service?

• Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
  Supported Countries: Worldwide

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

Vendor Information

Vendor Information

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android