Compare Userlike vs Comm100 Live Chat

Userlike 449 Customer Chat	Comm100 Live Chat 24 Customer Chat
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Crozscore 89% what is this? User Happiness: 88% Press Buzz: 51% User Trend: no significant changes	Crozscore 87% what is this? User Happiness: 84% Press Buzz: 52%
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About Userlike Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Telegram SMS and more. From here, all customer messages can be processed with professional service features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. The chat tool lets your customers choose to either have a conversation in real-time or continue it later - just like their favourite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process. To automate your customer service you can create self-learning chatbots, FAQ pages and contact forms with Userlike's AI Automation Hub. It is connected to an AI knowledge base and learns independently over time. Userlike is developed and hosted in Germany and combines special data protection features, such as automatic data deletion and a direct data protection link in the Website Messenger. This makes it a GDPR-compliant customer communication software. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.	About Comm100 Live Chat Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform. Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including screen sharing, auto-translation, routing, and audio and video chat. Front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Comm100 Live Chat is specifically designed for medium to large eCommerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more. Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues. Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more. Multiple deployment options. Shared, dedicated, on-premises? Your choice. On-demand custom development is available with dedicated deployment and on-premises deployment. Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers. FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary Business tool integrations Mobile optimized Analytics Chat window customization Canned responses Operator groups Messaging-Integrations Proactive chat invitations	Summary Chatbot that automates your live chat Audio & Video Chat Fully customizable chat buttons and windows Insightful performance reports & analysis Rule-based chat routing and allocation Industry-leading security and reliability 100% uptime with the MaximumOn technology Multiple Languages and auto-translation APIs and webhooks Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
Pricing Free Free Included in plan: 1 Operator 1 Widget Unlimited conversations Website Messenger Team $90.00 1 user(s) / month Included in plan: 4 Widgets 4 Seats 2 Messaging Apps All the core features Unlimited conversations Website Messenger Add-ons WhatsApp channel Messaging apps Live Translation Video calls Screen sharing Basic API access Corporate $290.00 1 user(s) / month Included in plan: 10 Widgets 10 Operators 4 Messaging Apps All the core features Unlimited conversations Website Messenger Add-ons WhatsApp channel Messaging apps Live Translation Video calls Screen sharing Basic API access AI Automation Hub Chatbot Analytics Flex 1 user(s) / month Included in plan: 10+ Widgets 10+ Seats 4+ Messaging Apps All the core features Unlimited conversations Website Messenger Add-ons WhatsApp channel Messaging apps Live Translation Video calls Screen sharing Basic API access AI Automation Hub Chatbot Analytics White label Advanced routing Professional onboarding Organizations Dedicated account manager	Pricing Live Chat Startup $31.00 1 user(s) / month Included in plan: Live Chat Configurable chat button and window Multi-language chat Real-time visitor and agent monitoring Canned messages Pre-chat survey (no custom fields) Accept chats automatically Transfer chats to agents Team chat (agent-to-agent) Offline messaging Set agent’s maximum simultaneous chats Basic reporting Auto proactive chat (invitation) - simple Push page Ban visitors Visitor rating 12 months data storage Live Chat Plus $55.00 1 user(s) / month Included in plan: Everything in Live Chat Startup, plus: Audio-video chat Remove "Powered by Comm100" Multiple campaigns Role management Custom fields Offline message report View reports by campaigns Pre-chat survey (with custom fields) Post-chat survey (with custom fields) 24 months data storage Live Chat Ultra 1 user(s) / month Included in plan: Everything in Live Chat Plus, plus: Dynamic campaigns Advanced reporting Custom variables Shift Advanced chat routing Conversion Named customer success manager On-premise deployment Guided onboarding Agent/Visitor single sign-on Rule-based chat distribution Custom CSS for visitor side windows 24 months data storage
FAQs Does this service integrate with any other apps? Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include: * Pipedrive * Cloudflare * WordPress * Slack * Helpscout * MailChimp Who are the main user groups of this service? Userlike is suitable for any company size and adapts to your needs and business goals. Small and medium-sized companies as well as large corporations like Toyota and Bayer already rely on Userlike. What is this service generally used for? Digital Customer Service Live Chat Support Messaging Support Lead Generation Service Automation Chatbot Support Does this service offer guides, tutorials and or customer support? We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube. Does this service offer an API? Yes Does this service offer multi-user capability (e.g. teams)? Yes	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 5.43k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 5.1k
Other Who uses Userlike Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, German, French, Spanish, Portuguese, Italian, Dutch Regional Restrictions: No restrictions.	Other Who uses Comm100 Live Chat Personal Freelance Startups SMEs Agencies Enterprises Mobile Platforms: iOS Android Languages: English, Spanish, French, German, Chinese, Japanese, Russian, Italian, Portuguese, Turkish, Bulgarian, Greek, Dutch Regional Restrictions: No restrictions.