This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.
About Teamwork Desk
We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system.
Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.
Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.
Ticket Management: Includes easy to use features like reminders, and customizable automations.
Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.
Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.
Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.
Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!
Summary
Ticket management
Ticket automation
Training wheels
Canned responses
Teamwork integration
Pricing
Credit card required: No
Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)
Pricing
Basic
$7.00
1 user(s) / month
Included in plan:
Pay per agent - fixed cost
Unlimited agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Pro
$13.00
1 user(s) / month
Included in plan:
Reporting
Time tracking
Automated triggers
Customer portal
Add unlimited part-time agents
Unlimited inboxes
Smart inboxes
Access, embeddable contact form
Premium
$25.00
1 user(s) / month
Included in plan:
Customer happiness ratings
Custom fields
Full reporting
Companies
FAQs
Who are the main user groups of this service?
Main users of TeamSupport are B2B software and technology companies with support and product teams.
What is this service generally used for?
It is generally used as a B2B customer support tool.
What platforms does this service support?
This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.
Does this service integrate with any other apps?
TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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