Compare TeamSupport vs LiveAgent

TeamSupport 660 Support & Helpdesk	LiveAgent 1394 Support & Helpdesk
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Crozscore 89% what is this? User Happiness: 88% Press Buzz: 47% User Trend: interest falling	Crozscore 91% what is this? User Happiness: 90% Press Buzz: 51% User Trend: interest falling
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About TeamSupport This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations. TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support. Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.	About LiveAgent LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel. LiveAgent is available in 40 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using. Ticket Management: Includes easy to use features like reminders, and customizable automations. Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately. Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat. Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities. Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!	Summary Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)
Pricing Credit card required: No Enterprise: $45 per agent/month (billed annually) $50 (billed monthly). Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)	Pricing Small $9.00 1 user(s) / month Included in plan: Ticketing Live Chat E-mail support White Glove Setup 1 API key + integration Chat satisfaction surveys Knowledge base Customer Service iPhone/Android app Medium $29.00 1 user(s) / month Included in plan: Everything in Small plan Ticketing Live Chat Call Center E-mail support Contact forms Forum & Knowledge base iPhone/Android app Real-time visitors monitoring Chat invitations Feedback management Facebook & Twitter Cloud call center Call center support Gamification 10 departments Interactive voice response (IVR) Product training Custom domain hosting 20 Event rules 10 Time rules 5 SLA levels Large $49.00 1 user(s) / month Included in plan: Everything in Medium plan 1 Whatsapp account 30 departments Multi-Knowledge base Senior account manager 2 Knowledge bases 100 Event rules Time report 10 SLA levels Free Account Free Included in plan: Live Chat Ticketing E-mail support Call Center Knowledge Base Unlimited Agents Enterprise $69.00 1 user(s) / month Included in plan: All features from the Large plan Dedicated key account manager Priority support Assisted Whatsapp integration Custom billing setup Scheduled release management Service review call and reports Up to 40 custom roles Multileveled knowledge base
FAQs Who are the main user groups of this service? Main users of TeamSupport are B2B software and technology companies with support and product teams. What is this service generally used for? It is generally used as a B2B customer support tool. What platforms does this service support? This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad. Does this service integrate with any other apps? TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral. Does this service offer an API? It offers an API. Does this service offer guides, tutorials and or customer support? They offer: Customer Portal, Knowledge Base, Trouble Ticket Submission, Online Documentation.	FAQs Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager; WhatsApp Who are the main user groups of this service? SMEs What are some applications this service is commonly used in tandem with? Gmail, Slack, Zapier, CRMs What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.
Vendor Information Founded: 2008 Based in: Dallas Employees: 11-50 Likes: Followers: 15.2k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 8.14k
Other Regional Restrictions: No restrictions.	Other Who uses LiveAgent Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.