This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.
About Help Scout
Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email.
Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives.
Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.
Ticket Management: Includes easy to use features like reminders, and customizable automations.
Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.
Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.
Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.
Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!
Summary
Create multiple mailboxes for each shared email address.
Help Scout’s collaboration features keep everyone on the same page.
Simple automation system based on if/then logic.
Measure team performance, spot trends to prevent issues, and monitor customer happiness.
Every customer has an auto-populated, editable profile.
Customer satisfaction ratings.
Phone calls and voicemails.
Collision detection.
Pricing
Credit card required: No
Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)
Pricing
Basic
$12.00
1 user(s) / month
Included in plan:
Up to 10 Users
1 limited Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Standard
$20.00
1 user(s) / month
Included in plan:
Unlimited Users
5 Mailboxes
1 Docs knowledge base
Reports (Full history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus
$35.00
1 user(s) / month
Included in plan:
Unlimited Users
Unlimited messages & storage
Unlimited Mailboxes
3 Docs knowledge base
Reports (Full history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Salesforce Integration
JIRA Integration
HubSpot Integration
SAML Single Sign-on
Teams
Custom fields
HIPAA Compliance
FAQs
Who are the main user groups of this service?
Main users of TeamSupport are B2B software and technology companies with support and product teams.
What is this service generally used for?
It is generally used as a B2B customer support tool.
What platforms does this service support?
This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.
Does this service integrate with any other apps?
TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
view 4 more
view 6 more
