SysAid is the most advanced AI-Powered ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.
SysAid Values:
1. Enhanced MTTR — easy access for employees speeds issue resolution, aiding admins in solving complex problems swiftly.
Enhanced CSAT — intuitive interface, self-serve options boost satisfaction, delivering exceptional service via preferred employee channels.
Boosted productivity — IT admins focus on strategy, and employees work uninterrupted. Elevating efficiency across the organization.
About Freshservice
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction, and productivity.
Freshservice provides an out-of-the-box, end-to-end consumer-grade experience that empowers employees to work anywhere, anytime. It provides efficiency and agility through AI (Artificial Intelligence) to create contextual and intelligent experiences. It powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs (Application Programming Interface) to extend and customize. Enterprises using Freshservice will realize higher ROI, efficiency, and effectiveness.
With Freshservice, you get:
IT Service Management
Accelerate service delivery with consumer-grade experiences, respond to changes faster, improve reliability, proactively predict and prevent issues, and experience an intuitive platform.
IT Operations Management
Streamline digital operations, filter noise and automate incident creation, escalation, and routing. Resolve issues faster with ML-powered insights and deliver uninterrupted IT services.
New-Gen Project Management
Plan, execute, and track projects better using a new-gen, integrated project management solution for IT services and project management to come together to deliver consistent business results.
Enterprise Service Management
Deliver uncompromised employee delight across the enterprise with a unified service management solution for both IT and business teams to provide fast, easy, and seamless employee services.
IT Asset Management
Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure with modern ITAM for asset discovery and governance.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Asset Management
Change Management
Problem Management
ITSM ITIL-Based Solution
Bar Code Scanning and Auditing
SLA Management
service orchestration
Escalation Rules and Email Routing
Service Desk Automation
Help Desk Ticketing Software
Summary
Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.
Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.
Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.
Knowledge Base: Quick answers to all frequent queries.
Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.
Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.
Contract Management: Easy to manage IT contracts with Freshservice.
IT Service Management (ITSM), Service Desk, Help Desk software, Ticketing System and Asset Management* IT Service Management (ITSM), Service Desk, Help Desk software, Ticketing System and Asset Management
What are some applications this service is commonly used in tandem with?
SysAid ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned ITSM solution. SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management.
Beyond these, there is also network discovery and IT asset management including mobile device management, and the modern-day IT support must-haves such as an end-user self-service portal, automated password reset, mobile apps, chat, IT industry benchmarking, and advanced workflow and automation features.
Who are the main user groups of this service?
SysAid's solution is used by organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.
Does this service offer an API?
No.
Does this service offer guides, tutorials and or customer support?
Does this service offer multi-user capability (e.g. teams)?
Yes, it offers multi-user capability.
What platforms does this service support?
SysAid is offered in both cloud-based and installed desktop version. There are also mobile apps for Android and iOS devices.
FAQs
Who are the main user groups of this service?
The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.
What is this service generally used for?
Freshservice is used as a cloud-based ITIL service desk solution.
What platforms does this service support?
Online & native mobile apps.
Does this service integrate with any other apps?
Freshservice ServiceDesk integrates with the following applications:
LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.
Does this service offer an API?
Freshservice ServiceDesk has an API available for use.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.
Does this service offer guides, tutorials and or customer support?
It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
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