SysAid is the most advanced AI-Powered ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.
SysAid Values:
1. Enhanced MTTR — easy access for employees speeds issue resolution, aiding admins in solving complex problems swiftly.
Enhanced CSAT — intuitive interface, self-serve options boost satisfaction, delivering exceptional service via preferred employee channels.
Boosted productivity — IT admins focus on strategy, and employees work uninterrupted. Elevating efficiency across the organization.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Asset Management
Change Management
Problem Management
ITSM ITIL-Based Solution
Bar Code Scanning and Auditing
SLA Management
service orchestration
Escalation Rules and Email Routing
Service Desk Automation
Help Desk Ticketing Software
Pricing
BASIC For easy & efficient IT support
1 user(s) / month
Included in plan:
Ticketing
Asset Management
Self-Service Portal
Password Reset
Knowledge Base
Remote Control
Advanced Reporting
Service Desk Automation
Tasks & Projects
Barcode CI Scanner
Monitoring (optional)
BI Analytics (optional)
Patch Management (optional)
Implementation Packages (optional)
Professional Services (optional)
Service Orchestration (optional)
FULL For ITIL-aligned mature organizations
1 user(s) / month
Included in plan:
All that in Basic +
ITIL (Change/Problem/Request)
CMDB
Service Orchestration
SLA/SLM
Unlimited Configurable Fields
Third-Party Integrations
Multiple Email Boxes
APIs
Monitoring (optional)
BI Analytics (optional)
Patch Management (optional)
Implementation Packages (optional)
Professional Services (optional)
Service Orchestration (optional)
FAQs
What is this service generally used for?
IT Service Management (ITSM), Service Desk, Help Desk software, Ticketing System and Asset Management* IT Service Management (ITSM), Service Desk, Help Desk software, Ticketing System and Asset Management
What are some applications this service is commonly used in tandem with?
SysAid ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned ITSM solution. SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management.
Beyond these, there is also network discovery and IT asset management including mobile device management, and the modern-day IT support must-haves such as an end-user self-service portal, automated password reset, mobile apps, chat, IT industry benchmarking, and advanced workflow and automation features.
Who are the main user groups of this service?
SysAid's solution is used by organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.
Does this service offer an API?
No.
Does this service offer guides, tutorials and or customer support?
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