Compare Spiceworks Help Desk

About Spiceworks Help Desk

The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network.

The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics.

The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• Tickets & Tasks

• Team Management

• User Self-service

• IT Asset Management

• 150+ Add‐on Apps

• Ticket Collaboration

• Multi‐site Support

• Active Directory

• Knowledge Base

Pricing

FAQs

Does this service integrate with any other apps?

• Integrations: Teamviewer, LogMeIn Rescue, AlienVault, Customer Thermometer, Cherwell Support, Evernote, NetFlow, or OneLogin.

Does this service offer guides, tutorials and or customer support?

• Support: Email Support, Phone Support, Knowledge Base, Community Support, Tutorials, and Webinars.

What is this service generally used for?

• This service is generally used as Help Desk solution.

What platforms does this service support?

• Spiceworks can be either cloud-based or installed. System requirements are: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 R2.

Does this service offer an API?

• Yes, it offers an API.

Who are the main user groups of this service?

• Main users of Spiceworks Help Desk are system Administrators and IT managers or directors and MSPs who provide IT services for businesses.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Vendor Information

Other

• SMEs

• Web App
• Windows

• iOS
• Android