Compare Qualtrics Customer Experience vs UserTesting

Qualtrics Customer Experience 346 Customer Experience	UserTesting 566 Customer Experience
View Listing	View Listing
Crozscore 89% what is this? User Happiness: 86% Press Buzz: 65% User Trend: interest falling	Crozscore 91% what is this? User Happiness: 90% Press Buzz: 61% User Trend: no significant changes

About Qualtrics Customer Experience Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!	About UserTesting UserTesting enables anyone to see, hear, and talk to their customers, remotely over video, as they engage with digital experiences (websites, apps, messaging, etc.) or physical products and services. This immediately actionable video feedback allows decision makers to understand what AND why customers, prospects, or competitors think, feel, say, do things the way they do - far better than traditional surveys or analytics alone. Decision making with greater customer empathy and confidence allows you to create better experiences that deliver better business results and customers who keep coming back happy. It is used by designers, researchers, marketers, product teams, and more, by small, medium, and large organizations around the world, including the majority of the top brands such as Google, Amazon, Apple, Microsoft, Procter & Gamble, PayPal, CNN, WordPress, Adobe, Facebook, Twitter, and more.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Same day video interviews Longitudinal tests A/B test variations Landing pages Moderated and unmoderated studies Competitive benchmarking Concept and Prototype testing Mobile validation Online/offline customer journeys and ethnographics Marketing campaign creative and message testing

FAQs Who are the main user groups of this service? Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives. Does this service offer guides, tutorials and or customer support? Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours. We also have a entire support site to offer detailed guides to our features. What platforms does this service support? Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions. Does this service offer an API? Yes What are some applications this service is commonly used in tandem with? Salesforce Marketo Tableau Adobe Analytics Slack	FAQs What is this service generally used for? This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, prototypes, marketing messages, real world experiences, etc. Who are the main user groups of this service? UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, designers, and more. It is designed for any team in any organizations of any size in any country. Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer guides, tutorials and or customer support? Phone Support, Online Chat, Knowledge base, UserTesting University on-demand training courses, Live Training Courses, UserTesting Community and discussion forums, User Groups, Webinars, Tips, FAQs, email support, and social media. What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with screen recorders. What platforms does this service support? This is a web-based service. Does this service offer an API? No API offered. Does this service integrate with any other apps? Yes.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 44.2k	Vendor Information Founded: - Based in: Mountain View Employees: 201-500 Likes: Followers: 44.4k
Other Who uses Qualtrics Customer Experience SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Languages: English, French, Spanish, Italian, German, Portuguese, Japanese, Irish Regional Restrictions: No restrictions.	Other Who uses UserTesting Startups Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.