Compare Qualtrics Customer Experience vs FullStory

Qualtrics Customer Experience 346 Customer Experience	FullStory 195 Customer Experience
View Listing	View Listing
Crozscore 89% what is this? User Happiness: 86% Press Buzz: 65% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 90% Press Buzz: 52% User Trend: interest falling

About Qualtrics Customer Experience Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!	About FullStory FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Capture Everything Fast & Intuitive Smart Frustration Detection Modern Frameworks Go Live Click Maps Inspect Mode Share Segments, Notes, & More Integrate With Your Favorite Apps
	Pricing Free Free Included in plan: 1,000 Monthly Sessions 1 Month Retention 3 User Seats Session Playback Omnisearch Searchies Identify API Custom User Attributes Rage Clicks Dead Clicks Integrations Fullstory TV Session Sharing FullStory for Business Annual Platform Fee Included in plan: 100,000 sessions 20 User Seats Inspect Mode Click Maps Domain, IP, Geography & User Agent Blocking Error Clicks Javascript Console Go Live Reflection API Export User CSV
FAQs Who are the main user groups of this service? Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives. Does this service offer guides, tutorials and or customer support? Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours. We also have a entire support site to offer detailed guides to our features. What platforms does this service support? Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions. Does this service offer an API? Yes What are some applications this service is commonly used in tandem with? Salesforce Marketo Tableau Adobe Analytics Slack	FAQs What are some applications this service is commonly used in tandem with? FullStory is commonly paired with user's current support system or error monitoring tools. Does this service offer multi-user capability (e.g. teams)? Yes, there is a multi-user capacity offered. Who are the main user groups of this service? FullStory's main users are support agents amd product teams in SMEs and large enterprises. Does this service integrate with any other apps? Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce. What is this service generally used for? This service is used to capture all customer experience data in one platform. What platforms does this service support? FullStory is a web-based software. Does this service offer guides, tutorials and or customer support? Support: Online Support, Help Center, FAQs, Knowledge Base. Does this service offer an API? FullStory offers JavaScript API, as well as some secure server APIs.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 44.2k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 4.95k
Other Who uses Qualtrics Customer Experience SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Languages: English, French, Spanish, Italian, German, Portuguese, Japanese, Irish Regional Restrictions: No restrictions.	Other Who uses FullStory Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.