Compare ProProfs Help Desk vs Zoho Desk

ProProfs Help Desk 37 Support & Helpdesk	Zoho Desk 3591 Support & Helpdesk
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Crozscore 91% what is this? User Happiness: 94% Press Buzz: 44% User Trend: no significant changes	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 68% User Trend: interest falling
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About ProProfs Help Desk ProProfs Help Desk is an award winning ticketing software. It is an easy-to-use customer service tool that helps agents track customer issues from a shared dashboard and resolve them in a timely manner. Simply achieve more with the ProProfs Help Desk. ProProfs Help Desk Software is a simple yet feature-rich issue tracking software that is perfect for both small as well as large teams. Users can track and manage all customer issues from the moment they are captured through to the time when they get resolved. ProProfs offers the right set of features for team collaboration. Besides checking who is working on what, your agents can discuss tickets internally with the help of internal notes. When your agents work together as one big customer support team, you can rest assured that customers will have delightful support experiences. You can leverage robust features like ticket prioritization, labels, tags, etc. to better organize your support tickets. This ensures that every ticket that demands urgent attention stays right before your eyes and no issue can slip through the cracks. The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can combine all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@ into a single platform. Therefore, you do not need to log out from one email account and log in to the other. With a shared inbox, all customer communications will be under the same roof. Customer Success Managers (CSMs) can easily manage agent roles and permissions, assign tasks, and take future-ready decisions backed by insightful reports and analytics. They also have the freedom to set up their workflow rules around service level agreements (SLAs), filters, and priorities. Benefits Issue Tracking ProProfs Help Desk allows customer support agents to track all customer queries, requests, and complaints in a single place. Proper tracking ensures that no customer query can be left unattended or unresolved for long. Ticket Organization ProProfs Help Desk offers features such as labels, ticket prioritization, and internal notes/comments that lead to improved ticket management and organization. For faster ticket resolution, you can adopt the parent-child ticketing system and break complex tickets into smaller child tickets. Integration Capabilities Awesome integration capabilities with Knowledge Base, Live Chat, and Salesforce, make this tool a complete powerhouse. You can create a dedicated self-service portal in minutes and reduce customer support tickets by up to 80%. While live chat allows agents to interact with customers in real-time. Shared Inbox With ProProfs intuitive help desk ticketing system, you can now efficiently manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. A shared inbox makes reaching inbox zero - a reality. Team Collaboration With a shared dashboard, all support tickets are visible and accessible to all the agents at the same time. ProProfs Help Desk allows you to add internal notes and assign tickets to relevant individuals or departments such as IT, facilities, HR, accounts, etc. Smart Reports & Analytics With in-depth and insightful reports, you can track key performance indicators (KPIs) such as the number of new tickets, average ticket resolution time, ticket ratings, and more. You can float CSAT, CES, and NPS surveys once a ticket is resolved and better understand what's working for your customers and what's not. With ProProfs Help Desk, the future of customer service is now.	About Zoho Desk Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Filters to sort by labels, milestones, assignee, priorities, and status Issue resolution progress review Child ticket creation to track internal subtasks No spot solution delays Incident management Anytime, anywhere access Faster ticket resolution Instant support Customizable Branding Automated Routing Alerts/Escalation Workflow rules’ set up around priorities, filters, and service level agreements (SLAs) Easy to manage permissions, task assignments, and roles No long cc emails Option to add internal comments Workflow Configuration Reporting/Analytics Real-time Chat Multi-Channel Communication Network Monitoring Macros/Templated Responses Interaction Tracking Knowledge Base Management IT Asset Management Call Center Management Document Storage Timely response with child tickets Issue tracking in one place Collaborative email Ticket prioritization Shared inbox Canned responses and rule-based automated messages	Summary Put customer service at the heart of your company. Quick Support, Happy Customers! Close tickets faster than ever Zoho Desk® saves up to 2 hours per agent per day. Get answers at your fingertips for customer tickets. Engage customers with self-service. 100+ Million Users Trust Zoho® Support Your Customers Better. Zoho Desk® offers a best Free plan that lets you host up to 3 Free users.Try it now.
Pricing Team $49.00 3 user(s) / month Included in plan: 1 Inbox Unlimited Tickets 1 Departments & Teams 6 Months Ticket History Auto-Response Canned Responses Ticket Ratings Business $89.00 5 user(s) / month Included in plan: 3 Inboxes Unlimited Tickets 3 Departments & Teams 1 Year Ticket History Auto-Response Canned Responses Ticket Ratings Basic Reports Routing Child Tickets Roles & Permissions Enterprise $499.00 unlimited user(s) / month Included in plan: Unlimited Inboxes Unlimited Tickets Unlimited Departments & Teams Unlimited Ticket History Auto-Response Canned Responses Ticket Ratings Enterprise Reports Routing Child Tickets Roles & Permissions Audit & Admin Controls SLA & Custom License	Pricing Free Free Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk Mobile Apps Express $7.00 1 user(s) / month Included in plan: Social Media Channel Workflow Custom Satisfaction Assessments Assign Tasks Directly Pre-filled Reports and Dashboard Mobile Apps Standard $14.00 1 user(s) / month Included in plan: Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 245 Email Support Mobile Apps Social & Community Channels Product Based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations ASAP - Embeddable Self Service Instant Messaging Channel Professional $23.00* 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 245 Email Support Social & Community Channels Product Based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations Add-On (₹300/Light Agent) ASAP - Embeddable Self Service Multi-department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Agent Collision Tasks, Events & Call Activities Ticket Templates Private Marketplace Extensions SLA Dashboards Ticket Sharing Enterprise $40.00* 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 24*5 Email Support Social & Community Channels Product Based Ticket Management Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations Add-On (₹300/Light Agent) ASAP - Embeddable Self Service Multi-department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Mobile SDK Agent Collision Live Chat Zia - Artificial Intelligence (Beta) Tasks, Events & Call Activities Ticket Templates Help Center Customization Multi-brand Help Center Private Marketplace Extensions Advanced Process Management SLA Dashboards Ticket Sharing Custom Functions Multi-level IVR Global Reports & Dashboards Scheduled Reports Contract Management Validation Rules Field Watching Multiple Business Hours & Holidays Role-based Data Sharing
FAQs What is this service generally used for? ProProfs Help Desk is a customer service tool that is generally used by customer support teams to track user requests and effectively resolve customer-service-related issues. Does this service offer guides, tutorials and or customer support? Yes. Customer support comes handy with ProProfs Help Desk integrations of Knowledge Base and Chat. What platforms does this service support? Currently, ProProfs Help Desk supports web. Does this service integrate with any other apps? ProProfs Help Desk is integrated with Survey Maker, Chat, and Knowledge Base. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? No What are some applications this service is commonly used in tandem with? ProProfs Help Desk is commonly used in tandem with ProProfs Chat, ProProfs Knowledge Base, and ProProfs Survey Maker. Who are the main user groups of this service? Customer success managers, help desk managers, system administrators, and agents need ProProfs Help Desk for efficient management of customer support queries and requests.	FAQs What platforms does this service support? Zoho Desk supports various platforms, including web browsers (Chrome, Firefox, Safari), iOS and Android mobile devices through dedicated apps, and integrates seamlessly with popular communication channels such as email, social media, and third-party applications, providing a versatile and accessible customer support solution. Does this service integrate with any other apps? Yes, Zoho Desk offers seamless integration with a variety of apps, streamlining workflow and enhancing productivity. Connect with popular tools like Slack, Salesforce, Mailchimp, and more, ensuring a unified experience for customer support and management tasks. Who are the main user groups of this service? Zoho Desk caters to diverse user groups, including customer support teams, service agents, and IT professionals. Businesses of all sizes across various industries leverage its features for streamlined ticket management, automation, and collaboration. The platform serves as a comprehensive solution, enhancing customer engagement and satisfaction while optimizing internal processes for efficient issue resolution. What is this service generally used for? Zoho Desk is a customer support and help desk software designed to streamline and automate support processes. It enables businesses to efficiently manage customer inquiries, tickets, and communication, improving overall customer satisfaction. The platform offers features such as ticketing, knowledge base management, and multi-channel support, facilitating seamless interactions between customers and support teams. Does this service offer guides, tutorials and or customer support? Yes, Zoho Desk provides comprehensive support with guides, tutorials, and customer assistance. Access helpful resources for efficient self-learning, step-by-step tutorials for various features, and responsive customer support to address queries and concerns, ensuring a smooth user experience.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 5.21k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 16.8k
Other Who uses ProProfs Help Desk Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Zoho Desk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Arabic, Czech, Danish, German, English, Finnish, French, Italian, Norwegian, Chinese, Vietnamese, Swedish, Portuguese, Dutch, Spanish, Japanese Regional Restrictions: No restrictions.