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ProProfs Chat 64 Customer Chat
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Crozscore 90% what is this? User Happiness: 92% Press Buzz: 43% User Trend: no significant changes
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About ProProfs Chat ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales. Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process. Key features: Emoticons Customize Logos and Colors Chat Ratings and Surveys Proactive Chats Chat History File Transfer Canned Responses Multiple Operators Chat Monitoring Chat Routing Social Media Integration Co-Browsing
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary No key features associated with this application.
Pricing BRONZE $9.00 1 user(s) / month Included in plan: Unlimited chats Web, Mobile & Desktop App Chat history 1 Domains Visitor tracking Ticketing SILVER $19.00 2 user(s) / month Included in plan: All BRONZE Features 2 Domains Customize Logos and Colors Ratings & Surveys Greetings File Transfer Canned Responses GOLD $39.00 3 user(s) / month Included in plan: All SILVER Features Forums & Learner Communities Departments & Groups Supervise Chats Multiple Operators Chat Routing Reports White Label Multiple Languages Snapshots & Cobrowsing Escalations & Transfer Call Back ProProfs Knowledgebase Integrations ENTERPRISE $199.00 1 user(s) / month Included in plan: All Gold Features Advanced Customization Supervisor Dashboard ProProfs Survey Maker Access Reports via API Customization Service Audit & Admin Controls SLA & Custom License Vault Enterprise Reporting Customer Support
FAQs Does this service offer guides, tutorials and or customer support? Yes. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? Yes. Does this service integrate with any other apps? ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it: CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell. CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce. email marketing tools: Mailchimp, iContact, Active campaign and Get response. Help Desk tools: Zendesk, Desk.com Social media tools: Facebook What are some applications this service is commonly used in tandem with? ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools. What platforms does this service support? ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android. What is this service generally used for? ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers. Who are the main user groups of this service? ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 5.21k
Other Who uses ProProfs Chat Startups Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: United States