Compare Olark vs Userlike

About Olark

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

About Userlike

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Telegram SMS and more. From here, all customer messages can be processed with professional service features such as message templates, live translations and file sharing.

Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. The chat tool lets your customers choose to either have a conversation in real-time or continue it later - just like their favourite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.

To automate your customer service you can create self-learning chatbots, FAQ pages and contact forms with Userlike's AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Userlike is developed and hosted in Germany and combines special data protection features, such as automatic data deletion and a direct data protection link in the Website Messenger. This makes it a GDPR-compliant customer communication software.
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Summary

• Simple install: Just copy and paste an HTML snippet.

• Visitor details: Know who and what's going on your website.

• Transcripts: Every chat recorded for review.

• Chat ratings: Get instant feedback from customers.

• Reporting: Detailed, real-time reports.

• Simple, predictable pricing: Pay per agent, not on chat volume.

• Proactive chat: Directly or with targeted, automated rules.

• Automation: Speed up your workflow and engage more customers.

Summary

• Business tool integrations

• Mobile optimized

• Analytics

• Chat window customization

• Canned responses

• Operator groups

• Messaging-Integrations

• Proactive chat invitations

Pricing

• Credit card required: No

• Ultimate: $219 Month/15 operators.
  Platinum: $116 Month/8 operators.
  Gold: $44 Month/4 operators.
  Bronze: $15 Month/1 operator.
  14 days free trial for any plan.

Pricing

FAQs

Who are the main user groups of this service?

• It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

What is this service generally used for?

• Olark is generally used for live chat customer support.

What platforms does this service support?

• Mobile and desktop — iPhone, Android, Windows and Mac

What are some applications this service is commonly used in tandem with?

• This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

Does this service integrate with any other apps?

• Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

Does this service offer an API?

• Olark live chat has an API available.

Does this service offer multi-user capability (e.g. teams)?

• Chats can be transfered from one agent to another and they can set up groups.

Does this service offer guides, tutorials and or customer support?

• They offer: FAQs, knowledge base, online support, phone support, video tutorials.

FAQs

Does this service integrate with any other apps?

• Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include:
  * Pipedrive
  * Cloudflare
  * WordPress
  * Slack
  * Helpscout
  * MailChimp

Who are the main user groups of this service?

• Userlike is suitable for any company size and adapts to your needs and business goals. Small and medium-sized companies as well as large corporations like Toyota and Bayer already rely on Userlike.

What is this service generally used for?
• • Digital Customer Service
  • Live Chat Support
  • Messaging Support
  • Lead Generation
  • Service Automation
  • Chatbot Support
Does this service offer guides, tutorials and or customer support?

• We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube.

Does this service offer an API?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Vendor Information

Vendor Information

Other

• Personal
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App