Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.
About Smartsupp
Free live chat with visitor recording. Use our Free package with unlimited number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Summary
Simple install: Just copy and paste an HTML snippet.
Visitor details: Know who and what's going on your website.
Transcripts: Every chat recorded for review.
Chat ratings: Get instant feedback from customers.
Reporting: Detailed, real-time reports.
Simple, predictable pricing: Pay per agent, not on chat volume.
Proactive chat: Directly or with targeted, automated rules.
Automation: Speed up your workflow and engage more customers.
Summary
Answer visitors' questions instantly
Improve customer relations
Increase conversion rate (impact of Smartsupp on conversion rate is measurable in Google Analytics)
Understand behavior of your customers
Pricing
Credit card required: No
Ultimate: $219 Month/15 operators.
Platinum: $116 Month/8 operators.
Gold: $44 Month/4 operators.
Bronze: $15 Month/1 operator.
14 days free trial for any plan.
Pricing
Starting from: $8.00/month
Credit card required: No
FREE : Free forever with unlimited number of agents STANDARD : €8 monthly per agent PRO : €19 monthly per agent
FAQs
Who are the main user groups of this service?
It is used by sales and support teams in large enterprises, mid size business, non profits, small business.
What is this service generally used for?
Olark is generally used for live chat customer support.
What platforms does this service support?
Mobile and desktop — iPhone, Android, Windows and Mac
What are some applications this service is commonly used in tandem with?
This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.
Does this service integrate with any other apps?
Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.
Does this service offer an API?
Olark live chat has an API available.
Does this service offer multi-user capability (e.g. teams)?
Chats can be transfered from one agent to another and they can set up groups.
Does this service offer guides, tutorials and or customer support?
They offer: FAQs, knowledge base, online support, phone support, video tutorials.
We have a small team of dedicated Customer Chat software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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