Compare Olark vs LiveHelpNow

Olark 263 Customer Chat	LiveHelpNow 144 Customer Chat
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Crozscore 88% what is this? User Happiness: 86% Press Buzz: 58% User Trend: interest falling	Crozscore 87% what is this? User Happiness: 84% Press Buzz: 51% User Trend: interest falling
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About Olark Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents. Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark live chat is the easiest way to boost sales, help solve issues and understand customers.	About LiveHelpNow LiveHelpNow is a customer chat, support, and helpdesk platform, that gives full insight into consumer habits, watching their information and social media feeds. Users can gain customer feedback by monitoring website visits and consequently tailor its own targeted ads and promotions. It features live chat, email-ticketing, and callback management. This software is widely used by businesses across various industries, mainly smaller and mid-sized. There is also comprehensive self-service offered, as well as knowledgebase management tools.
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary Simple install: Just copy and paste an HTML snippet. Visitor details: Know who and what's going on your website. Transcripts: Every chat recorded for review. Chat ratings: Get instant feedback from customers. Reporting: Detailed, real-time reports. Simple, predictable pricing: Pay per agent, not on chat volume. Proactive chat: Directly or with targeted, automated rules. Automation: Speed up your workflow and engage more customers.	Summary Realtime Visitor Monitoring Visitor Action Triggers Social Insights Custom Information Feed Hot Leads & Customer Lists Create Promotional Ads Record Call Logs Capture Call Back Requests Full Email & Ticket Management Create Customizable Surveys
Pricing Credit card required: No Ultimate: $219 Month/15 operators. Platinum: $116 Month/8 operators. Gold: $44 Month/4 operators. Bronze: $15 Month/1 operator. 14 days free trial for any plan.	Pricing Subscription $21.00 1 user(s) / month Included in plan: Live Chat Subscription $42.00 1 user(s) / month Included in plan: Live Chat Email-Ticket Management Subscription $44.10 1 user(s) / month Included in plan: Live Chat Email-Ticket Management Knowledge Base Subscription $50.40 1 user(s) / month Included in plan: Live Chat Email-Ticket Management Knowledge Base Call Management
FAQs Who are the main user groups of this service? It is used by sales and support teams in large enterprises, mid size business, non profits, small business. What is this service generally used for? Olark is generally used for live chat customer support. What platforms does this service support? Mobile and desktop — iPhone, Android, Windows and Mac What are some applications this service is commonly used in tandem with? This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk. Does this service integrate with any other apps? Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment. Does this service offer an API? Olark live chat has an API available. Does this service offer multi-user capability (e.g. teams)? Chats can be transfered from one agent to another and they can set up groups. Does this service offer guides, tutorials and or customer support? They offer: FAQs, knowledge base, online support, phone support, video tutorials.	FAQs Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? LiveHelpNow provides Eventing API. Who are the main user groups of this service? Main users of this service are small and medium-sized businesses. What is this service generally used for? It is used as help desk and live chat software. Does this service integrate with any other apps? Integrations available: Agile CRM, Capsule, GetResponse, Help Desk Migration, WordPress, Drupal, Joomla, Magento, Twitter, PrestaShop, cs.cart, MailChimp, HubSpot, SalesForce, PipelineDeals, pipedrive, JangoMail, ZenDesk, JoinMe, NutShell, freshdesk. What platforms does this service support? Windows, Mac OS, Web-Based, Android and iOS mobile apps. Does this service offer guides, tutorials and or customer support? Support offered: Knowledge Base, Online Support, Phone Support.
Vendor Information Founded: 2008 Based in: Ann Arbor Employees: 11-50 Likes: Followers: 6.57k	Vendor Information Founded: - Based in: Willow Grove Employees: 51-200 Likes: Followers:
Other Who uses Olark Personal Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses LiveHelpNow SMEs Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.