Compare Olark vs Comm100 Live Chat

Olark 263 Customer Chat	Comm100 Live Chat 24 Customer Chat
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Crozscore 88% what is this? User Happiness: 86% Press Buzz: 58% User Trend: interest falling	Crozscore 87% what is this? User Happiness: 84% Press Buzz: 52%
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About Olark Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents. Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark live chat is the easiest way to boost sales, help solve issues and understand customers.	About Comm100 Live Chat Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform. Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including screen sharing, auto-translation, routing, and audio and video chat. Front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Comm100 Live Chat is specifically designed for medium to large eCommerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more. Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues. Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more. Multiple deployment options. Shared, dedicated, on-premises? Your choice. On-demand custom development is available with dedicated deployment and on-premises deployment. Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers. FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary Simple install: Just copy and paste an HTML snippet. Visitor details: Know who and what's going on your website. Transcripts: Every chat recorded for review. Chat ratings: Get instant feedback from customers. Reporting: Detailed, real-time reports. Simple, predictable pricing: Pay per agent, not on chat volume. Proactive chat: Directly or with targeted, automated rules. Automation: Speed up your workflow and engage more customers.	Summary Chatbot that automates your live chat Audio & Video Chat Fully customizable chat buttons and windows Insightful performance reports & analysis Rule-based chat routing and allocation Industry-leading security and reliability 100% uptime with the MaximumOn technology Multiple Languages and auto-translation APIs and webhooks Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
Pricing Credit card required: No Ultimate: $219 Month/15 operators. Platinum: $116 Month/8 operators. Gold: $44 Month/4 operators. Bronze: $15 Month/1 operator. 14 days free trial for any plan.	Pricing Live Chat Startup $31.00 1 user(s) / month Included in plan: Live Chat Configurable chat button and window Multi-language chat Real-time visitor and agent monitoring Canned messages Pre-chat survey (no custom fields) Accept chats automatically Transfer chats to agents Team chat (agent-to-agent) Offline messaging Set agent’s maximum simultaneous chats Basic reporting Auto proactive chat (invitation) - simple Push page Ban visitors Visitor rating 12 months data storage Live Chat Plus $55.00 1 user(s) / month Included in plan: Everything in Live Chat Startup, plus: Audio-video chat Remove "Powered by Comm100" Multiple campaigns Role management Custom fields Offline message report View reports by campaigns Pre-chat survey (with custom fields) Post-chat survey (with custom fields) 24 months data storage Live Chat Ultra 1 user(s) / month Included in plan: Everything in Live Chat Plus, plus: Dynamic campaigns Advanced reporting Custom variables Shift Advanced chat routing Conversion Named customer success manager On-premise deployment Guided onboarding Agent/Visitor single sign-on Rule-based chat distribution Custom CSS for visitor side windows 24 months data storage
FAQs Who are the main user groups of this service? It is used by sales and support teams in large enterprises, mid size business, non profits, small business. What is this service generally used for? Olark is generally used for live chat customer support. What platforms does this service support? Mobile and desktop — iPhone, Android, Windows and Mac What are some applications this service is commonly used in tandem with? This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk. Does this service integrate with any other apps? Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment. Does this service offer an API? Olark live chat has an API available. Does this service offer multi-user capability (e.g. teams)? Chats can be transfered from one agent to another and they can set up groups. Does this service offer guides, tutorials and or customer support? They offer: FAQs, knowledge base, online support, phone support, video tutorials.	FAQs No FAQs associated with this application.
Vendor Information Founded: 2008 Based in: Ann Arbor Employees: 11-50 Likes: Followers: 6.57k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 5.1k
Other Who uses Olark Personal Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Comm100 Live Chat Personal Freelance Startups SMEs Agencies Enterprises Mobile Platforms: iOS Android Languages: English, Spanish, French, German, Chinese, Japanese, Russian, Italian, Portuguese, Turkish, Bulgarian, Greek, Dutch Regional Restrictions: No restrictions.