Compare LiveChat vs Userlike

About LiveChat

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

About Userlike

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Telegram SMS and more. From here, all customer messages can be processed with professional service features such as message templates, live translations and file sharing.

Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. The chat tool lets your customers choose to either have a conversation in real-time or continue it later - just like their favourite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.

To automate your customer service you can create self-learning chatbots, FAQ pages and contact forms with Userlike's AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Userlike is developed and hosted in Germany and combines special data protection features, such as automatic data deletion and a direct data protection link in the Website Messenger. This makes it a GDPR-compliant customer communication software.
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Summary

• Customization: Fine-tuning of the look and developing user's brand awareness.

• File-sharing: Sharing files with website visitors over chat.

• Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

• Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary

• Business tool integrations

• Mobile optimized

• Analytics

• Chat window customization

• Canned responses

• Operator groups

• Messaging-Integrations

• Proactive chat invitations

Pricing

• Starting from: $20.00/month
• Credit card required: N/A

• LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from:

  • Starter - $20/agent/month
  • Team - $41/agent/month
  • Business - $59/agent/month
  • Enterprise - Contact us

Pricing

FAQs

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

Does this service offer guides, tutorials and or customer support?

• Support is provided 24/7/365 via live chat, email, phone, knowledge base.

Who are the main user groups of this service?

• Sales and support teams in industries of all sizes.

What platforms does this service support?

• LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

Does this service offer an API?

• LiveChat is available for custom integrations over REST-based API.

Does this service integrate with any other apps?

• It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

What is this service generally used for?

• LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs

Does this service integrate with any other apps?

• Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include:
  * Pipedrive
  * Cloudflare
  * WordPress
  * Slack
  * Helpscout
  * MailChimp

Who are the main user groups of this service?

• Userlike is suitable for any company size and adapts to your needs and business goals. Small and medium-sized companies as well as large corporations like Toyota and Bayer already rely on Userlike.

What is this service generally used for?
• • Digital Customer Service
  • Live Chat Support
  • Messaging Support
  • Lead Generation
  • Service Automation
  • Chatbot Support
Does this service offer guides, tutorials and or customer support?

• We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube.

Does this service offer an API?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Vendor Information

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App