Compare LiveChat vs LiveHelpNow

LiveChat 735 Customer Chat	LiveHelpNow 144 Customer Chat
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Crozscore 91% what is this? User Happiness: 90% Press Buzz: 57% User Trend: interest rising	Crozscore 87% what is this? User Happiness: 84% Press Buzz: 51% User Trend: interest falling
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About LiveChat LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website. In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time. LiveChat also includes features such as tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.	About LiveHelpNow LiveHelpNow is a customer chat, support, and helpdesk platform, that gives full insight into consumer habits, watching their information and social media feeds. Users can gain customer feedback by monitoring website visits and consequently tailor its own targeted ads and promotions. It features live chat, email-ticketing, and callback management. This software is widely used by businesses across various industries, mainly smaller and mid-sized. There is also comprehensive self-service offered, as well as knowledgebase management tools.
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary Customization: Fine-tuning of the look and developing user's brand awareness. File-sharing: Sharing files with website visitors over chat. Reports: Data gathered by LiveChat is available in easy to read statistics and graphs. Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.	Summary Realtime Visitor Monitoring Visitor Action Triggers Social Insights Custom Information Feed Hot Leads & Customer Lists Create Promotional Ads Record Call Logs Capture Call Back Requests Full Email & Ticket Management Create Customizable Surveys
Pricing Starting from: $20.00/month Credit card required: N/A LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from: Starter - $20/agent/month Team - $41/agent/month Business - $59/agent/month Enterprise - Contact us	Pricing Subscription $21.00 1 user(s) / month Included in plan: Live Chat Subscription $42.00 1 user(s) / month Included in plan: Live Chat Email-Ticket Management Subscription $44.10 1 user(s) / month Included in plan: Live Chat Email-Ticket Management Knowledge Base Subscription $50.40 1 user(s) / month Included in plan: Live Chat Email-Ticket Management Knowledge Base Call Management
FAQs What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics. Does this service offer guides, tutorials and or customer support? Support is provided 24/7/365 via live chat, email, phone, knowledge base. Who are the main user groups of this service? Sales and support teams in industries of all sizes. What platforms does this service support? LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android. Does this service offer an API? LiveChat is available for custom integrations over REST-based API. Does this service integrate with any other apps? It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available. What is this service generally used for? LiveChat is generally used as a real-time chat tool for customer services and online sales.	FAQs Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? LiveHelpNow provides Eventing API. Who are the main user groups of this service? Main users of this service are small and medium-sized businesses. What is this service generally used for? It is used as help desk and live chat software. Does this service integrate with any other apps? Integrations available: Agile CRM, Capsule, GetResponse, Help Desk Migration, WordPress, Drupal, Joomla, Magento, Twitter, PrestaShop, cs.cart, MailChimp, HubSpot, SalesForce, PipelineDeals, pipedrive, JangoMail, ZenDesk, JoinMe, NutShell, freshdesk. What platforms does this service support? Windows, Mac OS, Web-Based, Android and iOS mobile apps. Does this service offer guides, tutorials and or customer support? Support offered: Knowledge Base, Online Support, Phone Support.
Vendor Information Founded: - Based in: Wroclaw Employees: - Likes: Followers: 19.6k	Vendor Information Founded: - Based in: Willow Grove Employees: 51-200 Likes: Followers:
Other Who uses LiveChat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese Regional Restrictions: No restrictions.	Other Who uses LiveHelpNow SMEs Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.