Compare LiveAgent vs SolarWinds Service Desk

LiveAgent 1394 Support & Helpdesk	SolarWinds Service Desk 666 Support & Helpdesk
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Crozscore 91% what is this? User Happiness: 90% Press Buzz: 51% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 56% User Trend: interest rising
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About LiveAgent LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel. LiveAgent is available in 40 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	About SolarWinds Service Desk SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment. This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks. SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary IT Service Desk: Manages tickets and service requests, email integration of self-service portal. Self-Service Portal: Employees can resolve their issues independently. Contract Management: Tracking all contracts and software licences. IT Asset Management: Management of every asset in the organization. IT Service Catalog: Streamline available service requests and fulfillment processes. Risk Detection: Scans software and hardware continuously for all issues.
Pricing Small $9.00 1 user(s) / month Included in plan: Ticketing Live Chat E-mail support White Glove Setup 1 API key + integration Chat satisfaction surveys Knowledge base Customer Service iPhone/Android app Medium $29.00 1 user(s) / month Included in plan: Everything in Small plan Ticketing Live Chat Call Center E-mail support Contact forms Forum & Knowledge base iPhone/Android app Real-time visitors monitoring Chat invitations Feedback management Facebook & Twitter Cloud call center Call center support Gamification 10 departments Interactive voice response (IVR) Product training Custom domain hosting 20 Event rules 10 Time rules 5 SLA levels Large $49.00 1 user(s) / month Included in plan: Everything in Medium plan 1 Whatsapp account 30 departments Multi-Knowledge base Senior account manager 2 Knowledge bases 100 Event rules Time report 10 SLA levels Free Account Free Included in plan: Live Chat Ticketing E-mail support Call Center Knowledge Base Unlimited Agents Enterprise $69.00 1 user(s) / month Included in plan: All features from the Large plan Dedicated key account manager Priority support Assisted Whatsapp integration Custom billing setup Scheduled release management Service review call and reports Up to 40 custom roles Multileveled knowledge base	Pricing Starting from: $19.00/month Credit card required: No Pricing on Request: Customers receive customized price quotes based on number of accepted services. Professional $69.00 1 user(s) / month Included in plan: Incident Management Service Catalog Advanced Automations API Access Team $19.00 1 user(s) / month Included in plan: Incident Management Business $39.00 1 user(s) / month Included in plan: Incident Management Service Catalog Enterprise $89.00 1 user(s) / month
FAQs Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager; WhatsApp Who are the main user groups of this service? SMEs What are some applications this service is commonly used in tandem with? Gmail, Slack, Zapier, CRMs What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.	FAQs Does this service offer guides, tutorials and or customer support? SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service offer an API? Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform. What are some applications this service is commonly used in tandem with? SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc. Who are the main user groups of this service? Main users are companies that employ between 100-3,000 people. What is this service generally used for? This service is generally used for IT Service Management and IT Asset Management. What platforms does this service support? This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app. Does this service integrate with any other apps? It integrates with over 200 cloud applications.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 8.14k	Vendor Information Founded: 2007 Based in: Cary Employees: 51-200 Likes: Followers:
Other Who uses LiveAgent Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other Who uses SolarWinds Service Desk Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Spanish, Dutch Regional Restrictions: No restrictions.