Compare Klaus vs Smith.ai Virtual Receptionists

Klaus 90 Customer Service	Smith.ai Virtual Receptionists 65 Customer Service
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Crozscore 91% what is this? User Happiness: 94% Press Buzz: 43% User Trend: interest rising	Crozscore 95% what is this? User Happiness: 99% Press Buzz: 49% User Trend: no significant changes
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About Klaus Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that received feedback automatically through email or Slack. For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%. With an emphasis on ease of use, customizability and security, Klaus is rapidly growing its customer base with names such as WordPress, Soundcloud, Wistia, Trivago and Chargebee already using the tool.	About Smith.ai Virtual Receptionists Smith.ai is a superior 24/7 customer engagement platform that specializes in lead capture and client service. We handle conversations with leads and clients who call, chat, text, and message your business. Our North America-based receptionists do much more than basic call answering — we screen potential clients based on your criteria, schedule appointments on your calendar, take payments, and make sales outreach calls to new prospects generated by your website and marketing campaigns. And we do it all with best-in-class AI technology so all of our activities are efficient, accurate, and in sync with your systems. Smith.ai clients also have access to comprehensive insights and data through their dashboards. Clients are able to have all of their calls recorded. Combined with recordings, calls are also transcribed via speech-to-text with personally identifiable information (PII) — like credit card and Social Security numbers automatically redacted to protect customer information. Transcripts are also searchable so clients can recall past conversations using keywords and phrases with an intelligent search engine. Another analytics tool for clients is Call Intelligence. Call Intelligence lets businesses review and analyze data of which actions were taken during calls including appointments scheduled, transferred calls, intake forms completed, and more.
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary Customizable rating categories with weighting Slack integration for delivering reviews Agent coaching Customizable scorecard	Summary No key features associated with this application.
Pricing Free Free Included in plan: Up to 10 conversation reviews per week Full-featured Paid $13.00 1 user(s) / month Included in plan: Unlimited reviews Create sophisticated filters to find conversations for review Connect to your customer support software Set and track goals for number of reviews Email notifications and reports Roles for different review setups (peer review, review by manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting	Pricing Starter $285.00 1 user(s) / month Included in plan: 30 calls (name, email and/or phone number provided) 1 Transfer Destination 1st CRM Integration (Free) $10.50 per call after 30 calls Basic $765.00 1 user(s) / month Included in plan: 2 Transfer Destinations 1st CRM Integration (Free) $9.50 per call after 90 calls 90 calls (name, email and/or phone number provided) Pro $1,950.00 1 user(s) / month Included in plan: 300 calls (name, email and/or phone number provided) 10 Transfer Destinations 1st CRM Integration (Free)
FAQs Does this service integrate with any other apps? Slack Zendesk Help Scout Freshdesk Aircall Intercom Drift Kustomer Kayako LiveAgent LiveChat Wix Salesforce What are some applications this service is commonly used in tandem with? Popular help desk platforms like: Zendesk Help Scout Freshdesk Aircall Intercom Drift Kustomer Kayako LiveAgent LiveChat Wix Salesforce Does this service offer guides, tutorials and or customer support? Customer support and extensive Knowledge Base Does this service offer multi-user capability (e.g. teams)? Yes Who are the main user groups of this service? Customer support teams looking to improve their service quality What is this service generally used for? Customer service quality assurance and conversation reviews	FAQs What is this service generally used for? Answering questions, new client screening and intake, scheduling appointments, payment collection, customer support inquiries, outbound calling, sales outreach, sales prospect campaigns, and help desk triage and ticketing. Does this service offer guides, tutorials and or customer support? Yes, Smith.ai offers help tutorials and customer support. Does this service integrate with any other apps? Among others, Smith.ai's Virtual Receptionist service integrates with Phone.com, Grasshopper, RingCentral, ActiveCampaign, Calendly, Capsule CRM, Dubsado, HubSpot, Microsft Teams, Slack, and Salesforce. What are some applications this service is commonly used in tandem with? Smith.ai Virtual Receptionists are commonly used with a full suite of business-centric software including marketing automation, CRM and client intake, online scheduling, business collaboration, and payment collection. Who are the main user groups of this service? Solo Businesses, Small Businesses, Mid-Markets, Enterprises, Franchise Owners, Agencies, and Consulting Firms Lawyers, Accountants, Media and Entertainment Professionals, General Contractors, Retailers, Medical Professionals, Real Estate Agents, and Home Service Providers
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 471	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 896
Other Who uses Klaus Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Smith.ai Virtual Receptionists Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Spanish Regional Restrictions: No restrictions.