Compare Klaus vs ChurnZero

Klaus 90 Customer Service	ChurnZero 598 Customer Service
View Listing	View Listing
Crozscore 91% what is this? User Happiness: 94% Press Buzz: 43% User Trend: interest rising	Crozscore 92% what is this? User Happiness: 94% Press Buzz: 46% User Trend: interest rising
view 4 more	view 5 more
About Klaus Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that received feedback automatically through email or Slack. For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%. With an emphasis on ease of use, customizability and security, Klaus is rapidly growing its customer base with names such as WordPress, Soundcloud, Wistia, Trivago and Chargebee already using the tool.	About ChurnZero ChurnZero is a real-time Customer Success Platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product to increase product adoption, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero Features: Data: Understand how your customers are using your products and services in real-time. Health Scores: Assess a customer's likelihood to renew with customer health ratings and scores. Automation: Automate tasks and communications based on customers' engagement metrics. Alerts: Proactively stay on top of changes to an account or contact with real-time notifications. Segmentation: Segment your customers based on attributes or behaviors to prioritize efforts. Engagement: Connect with your customers with in-app announcements as they are engaged. Net Promoter Score: Gauge customers loyalty with built-in NPS surveying and reporting. Customer Journeys: Map your customer's journey (on-boarding, product adoption, etc.) and track your accounts' progress to success with completion. Analytics: Access in-depth insights about your accounts and their product usage, as well as engagement with accounts.
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary Customizable rating categories with weighting Slack integration for delivering reviews Agent coaching Customizable scorecard	Summary No key features associated with this application.
Pricing Free Free Included in plan: Up to 10 conversation reviews per week Full-featured Paid $13.00 1 user(s) / month Included in plan: Unlimited reviews Create sophisticated filters to find conversations for review Connect to your customer support software Set and track goals for number of reviews Email notifications and reports Roles for different review setups (peer review, review by manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting
FAQs Does this service integrate with any other apps? Slack Zendesk Help Scout Freshdesk Aircall Intercom Drift Kustomer Kayako LiveAgent LiveChat Wix Salesforce What are some applications this service is commonly used in tandem with? Popular help desk platforms like: Zendesk Help Scout Freshdesk Aircall Intercom Drift Kustomer Kayako LiveAgent LiveChat Wix Salesforce Does this service offer guides, tutorials and or customer support? Customer support and extensive Knowledge Base Does this service offer multi-user capability (e.g. teams)? Yes Who are the main user groups of this service? Customer support teams looking to improve their service quality What is this service generally used for? Customer service quality assurance and conversation reviews	FAQs What is this service generally used for? ChurnZero is used to fight customer churn. Who are the main user groups of this service? The main user groups of ChurnZero are Customer Success and Account Management teams at SaaS subscription businesses. Does this service offer multi-user capability (e.g. teams)? ChurnZero offers multi-user capabilities. Does this service offer guides, tutorials and or customer support? ChurnZero offers full on-boarding, training, product documentation, tutorials, a dedicated Customer Success Manager, and Customer Support.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 471	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.78k
Other Who uses Klaus Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses ChurnZero Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.