Compare Kayako vs Zoho Desk

Kayako 251 Support & Helpdesk	Zoho Desk 3591 Support & Helpdesk
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Crozscore 86% what is this? User Happiness: 81% Press Buzz: 56% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 68% User Trend: interest falling
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About Kayako With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support. Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately. Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.	About Zoho Desk Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses. Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications. Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement. Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue. Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it. Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.	Summary Put customer service at the heart of your company. Quick Support, Happy Customers! Close tickets faster than ever Zoho Desk® saves up to 2 hours per agent per day. Get answers at your fingertips for customer tickets. Engage customers with self-service. 100+ Million Users Trust Zoho® Support Your Customers Better. Zoho Desk® offers a best Free plan that lets you host up to 3 Free users.Try it now.
Pricing Credit card required: No Case: $24 agent p/mo (billed annually), or $29 (billed monthly). Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly). Engage: $24 agent p/mo (billed annually), or $29 (billed monthly). Free trial: 30 days.	Pricing Free Free Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk Mobile Apps Express $7.00 1 user(s) / month Included in plan: Social Media Channel Workflow Custom Satisfaction Assessments Assign Tasks Directly Pre-filled Reports and Dashboard Mobile Apps Standard $14.00 1 user(s) / month Included in plan: Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 245 Email Support Mobile Apps Social & Community Channels Product Based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations ASAP - Embeddable Self Service Instant Messaging Channel Professional $23.00* 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 245 Email Support Social & Community Channels Product Based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations Add-On (₹300/Light Agent) ASAP - Embeddable Self Service Multi-department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Agent Collision Tasks, Events & Call Activities Ticket Templates Private Marketplace Extensions SLA Dashboards Ticket Sharing Enterprise $40.00* 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 24*5 Email Support Social & Community Channels Product Based Ticket Management Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations Add-On (₹300/Light Agent) ASAP - Embeddable Self Service Multi-department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Mobile SDK Agent Collision Live Chat Zia - Artificial Intelligence (Beta) Tasks, Events & Call Activities Ticket Templates Help Center Customization Multi-brand Help Center Private Marketplace Extensions Advanced Process Management SLA Dashboards Ticket Sharing Custom Functions Multi-level IVR Global Reports & Dashboards Scheduled Reports Contract Management Validation Rules Field Watching Multiple Business Hours & Holidays Role-based Data Sharing
FAQs Who are the main user groups of this service? Kayako focuses mainly on medium to large-size corporations. What is this service generally used for? It is used as a help desk app. What platforms does this service support? Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10. Does this service integrate with any other apps? It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM Does this service offer an API? Kayako offers REST API. Does this service offer multi-user capability (e.g. teams)? It doesn't offer multi user capability. Does this service offer guides, tutorials and or customer support? They offer: email, phone support, and helpdesk.	FAQs What platforms does this service support? Zoho Desk supports various platforms, including web browsers (Chrome, Firefox, Safari), iOS and Android mobile devices through dedicated apps, and integrates seamlessly with popular communication channels such as email, social media, and third-party applications, providing a versatile and accessible customer support solution. Does this service integrate with any other apps? Yes, Zoho Desk offers seamless integration with a variety of apps, streamlining workflow and enhancing productivity. Connect with popular tools like Slack, Salesforce, Mailchimp, and more, ensuring a unified experience for customer support and management tasks. Who are the main user groups of this service? Zoho Desk caters to diverse user groups, including customer support teams, service agents, and IT professionals. Businesses of all sizes across various industries leverage its features for streamlined ticket management, automation, and collaboration. The platform serves as a comprehensive solution, enhancing customer engagement and satisfaction while optimizing internal processes for efficient issue resolution. What is this service generally used for? Zoho Desk is a customer support and help desk software designed to streamline and automate support processes. It enables businesses to efficiently manage customer inquiries, tickets, and communication, improving overall customer satisfaction. The platform offers features such as ticketing, knowledge base management, and multi-channel support, facilitating seamless interactions between customers and support teams. Does this service offer guides, tutorials and or customer support? Yes, Zoho Desk provides comprehensive support with guides, tutorials, and customer assistance. Access helpful resources for efficient self-learning, step-by-step tutorials for various features, and responsive customer support to address queries and concerns, ensuring a smooth user experience.
Vendor Information Founded: 2001 Based in: London Employees: 51-200 Likes: Followers: 10k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 16.8k
Other Regional Restrictions: No restrictions.	Other Who uses Zoho Desk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Arabic, Czech, Danish, German, English, Finnish, French, Italian, Norwegian, Chinese, Vietnamese, Swedish, Portuguese, Dutch, Spanish, Japanese Regional Restrictions: No restrictions.