Compare Kayako vs Spiceworks Help Desk

Kayako 251 Support & Helpdesk	Spiceworks Help Desk 311 Support & Helpdesk
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Crozscore 86% what is this? User Happiness: 81% Press Buzz: 56% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 86% Press Buzz: 58% User Trend: interest falling
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About Kayako With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support. Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately. Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.	About Spiceworks Help Desk The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network. The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics. The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses. Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications. Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement. Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue. Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it. Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.	Summary Tickets & Tasks Team Management User Self-service IT Asset Management 150+ Add‐on Apps Ticket Collaboration Multi‐site Support Active Directory Knowledge Base
Pricing Credit card required: No Case: $24 agent p/mo (billed annually), or $29 (billed monthly). Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly). Engage: $24 agent p/mo (billed annually), or $29 (billed monthly). Free trial: 30 days.	Pricing Free Plan Free Included in plan: Unlimited Tickets Unlimited Devices Unlimited Agents Unlimited Users Unlimited Technicians Premium Support IT Community with Millions of IT Pros
FAQs Who are the main user groups of this service? Kayako focuses mainly on medium to large-size corporations. What is this service generally used for? It is used as a help desk app. What platforms does this service support? Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10. Does this service integrate with any other apps? It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM Does this service offer an API? Kayako offers REST API. Does this service offer multi-user capability (e.g. teams)? It doesn't offer multi user capability. Does this service offer guides, tutorials and or customer support? They offer: email, phone support, and helpdesk.	FAQs Does this service integrate with any other apps? Integrations: Teamviewer, LogMeIn Rescue, AlienVault, Customer Thermometer, Cherwell Support, Evernote, NetFlow, or OneLogin. Does this service offer guides, tutorials and or customer support? Support: Email Support, Phone Support, Knowledge Base, Community Support, Tutorials, and Webinars. What is this service generally used for? This service is generally used as Help Desk solution. What platforms does this service support? Spiceworks can be either cloud-based or installed. System requirements are: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 R2. Does this service offer an API? Yes, it offers an API. Who are the main user groups of this service? Main users of Spiceworks Help Desk are system Administrators and IT managers or directors and MSPs who provide IT services for businesses. Does this service offer multi-user capability (e.g. teams)? Yes.
Vendor Information Founded: 2001 Based in: London Employees: 51-200 Likes: Followers: 10k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 33.8k
Other Regional Restrictions: No restrictions.	Other Who uses Spiceworks Help Desk SMEs Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.