Compare Kayako vs Help Scout

Kayako 251 Support & Helpdesk	Help Scout 300 Support & Helpdesk
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Crozscore 86% what is this? User Happiness: 81% Press Buzz: 56% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 54% User Trend: no significant changes
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About Kayako With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support. Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately. Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.	About Help Scout Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email. Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives. Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses. Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications. Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement. Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue. Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it. Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.	Summary Create multiple mailboxes for each shared email address. Help Scout’s collaboration features keep everyone on the same page. Simple automation system based on if/then logic. Measure team performance, spot trends to prevent issues, and monitor customer happiness. Every customer has an auto-populated, editable profile. Customer satisfaction ratings. Phone calls and voicemails. Collision detection.
Pricing Credit card required: No Case: $24 agent p/mo (billed annually), or $29 (billed monthly). Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly). Engage: $24 agent p/mo (billed annually), or $29 (billed monthly). Free trial: 30 days.	Pricing Basic $12.00 1 user(s) / month Included in plan: Up to 10 Users 1 limited Docs knowledge base Reports (30 days of history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Standard $20.00 1 user(s) / month Included in plan: Unlimited Users 5 Mailboxes 1 Docs knowledge base Reports (Full history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Workflows Satisfaction Ratings Office Hours 50+ integrations API Access Plus $35.00 1 user(s) / month Included in plan: Unlimited Users Unlimited messages & storage Unlimited Mailboxes 3 Docs knowledge base Reports (Full history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Workflows Satisfaction Ratings Office Hours 50+ integrations API Access Salesforce Integration JIRA Integration HubSpot Integration SAML Single Sign-on Teams Custom fields HIPAA Compliance
FAQs Who are the main user groups of this service? Kayako focuses mainly on medium to large-size corporations. What is this service generally used for? It is used as a help desk app. What platforms does this service support? Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10. Does this service integrate with any other apps? It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM Does this service offer an API? Kayako offers REST API. Does this service offer multi-user capability (e.g. teams)? It doesn't offer multi user capability. Does this service offer guides, tutorials and or customer support? They offer: email, phone support, and helpdesk.	FAQs What platforms does this service support? Help Scout supports web-based platforms in addition to Android and iOS. Who are the main user groups of this service? Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations. Does this service integrate with any other apps? Help Scout integrates with more than 50 applications, including: Wordpress, BigCommerce, Snap Engage, Hubspot, Salesforce, Jira, Slack, MailChimp, Shopify, Olark, Capsule, Webhooks, Pipedrive, Highrise, WooCommerce, and others. Does this service offer an API? Yes, it offers API. Does this service offer multi-user capability (e.g. teams)? Yes. What are some applications this service is commonly used in tandem with? Help Scout is frequently used in tandem with marketing and CRM platforms. What is this service generally used for? It is used as a powerful help desk application with personalized customer experience. Does this service offer guides, tutorials and or customer support? Yes, Help Scout offers: Email Support, Knowledge Base, Phone Support, Video Tutorials, Help Desk, and Help Docs
Vendor Information Founded: 2001 Based in: London Employees: 51-200 Likes: Followers: 10k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.3k
Other Regional Restrictions: No restrictions.	Other Who uses Help Scout Freelance Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.