Compare Hiver vs Spiceworks Help Desk

Hiver 711 Support & Helpdesk	Spiceworks Help Desk 311 Support & Helpdesk
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Crozscore 93% what is this? User Happiness: 94% Press Buzz: 54% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 86% Press Buzz: 58% User Trend: interest falling
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About Hiver Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, HubSpot, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver. Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few: Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses. Collision Alerts - Get alerted when someone from your team is responding to an email. Avoid duplicate and conflicting responses. Email Tags - Organize your emails based on different categories using Email Tags. Email Templates - Save canned responses as templates. Share them with your team so that they can respond faster to similar types of emails. SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries. Get real-time alerts when SLAs aren't met. Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them. Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails. TOP REASONS WHY YOU'LL LOVE HIVER: Deliver brilliant customer service right from Gmail. Get started in minutes Most secure customer service solution. Hiver does not store your emails. No tickets, no weirdly formatted emails. Have real human-to-human conversations.	About Spiceworks Help Desk The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network. The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics. The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Assign customer queries within your team in a single click. Keep track of every single query in real-time Hiver is a customer service solution that works within Gmail. Completely do away with internal emails. Use Email Notes to collaborate with your team members. Teams can collaborate inside shared inboxes such as support@ and orders@ from their Gmail inbox Get started in minutes. Your team doesn't need any extensive training as Hiver is easy-to-use and intuitive. Prioritize customer emails by using Email Tags which allows you to categorize queries. Automate daily, repetitive tasks by setting up automations. Invest time in more productive tasks Monitor important customer service metrics such as first response time and average resolution time. Have complete visibility into what every team member is working on. Building accountability is easy.	Summary Tickets & Tasks Team Management User Self-service IT Asset Management 150+ Add‐on Apps Ticket Collaboration Multi‐site Support Active Directory Knowledge Base
Pricing LITE $15.00 1 user(s) / month Included in plan: 10 Shared Labels 2 Shared Email Inboxes Unlimited Tags 1 Alias per Shared Inbox Unlimited Email Templates Private Views Add upto 10 users Conversation ID Live chat Knowledge Base WhatsApp channel Contacts Shared Drafts Email Notes Collision Alerts Collaborators Approvals Permalinks Default Access Control iOS & Android Mobile Apps Onboarding Assistance 24x7 Chat & Email Support PRO $39.00 1 user(s) / month Included in plan: Everything in Lite plan 50 Shared Labels 5 Shared Email Inboxes Unlimited Users Unlimited Shared Inbox Aliases Basic Automations Shared and Private Views Live chat auto-assignment Voice channel SLA Violations & Business Hours SLA Reports Live Chat CSAT Email CSAT Analytics Advanced Access Control Asana Integration JIRA Integration Salesforce Integration Slack Integration Zapier Integration QuickBooks Integration Removed Conversations Log Workload Distribution ELITE $59.00 1 user(s) / month Included in plan: Unlimited Shared Labels Unlimited Shared Email Inboxes SLA Reminders Advanced Automations Everything in Pro plan Skill-based Auto-assignment Round Robin Assignment Custom Access Control Custom Reports Okta Integration HIPAA Compliance Priority Support Call-back Support Uptime SLA Dedicated Success Manager Harvey - The AI Bot Scheduled Data Exports	Pricing Free Plan Free Included in plan: Unlimited Tickets Unlimited Devices Unlimited Agents Unlimited Users Unlimited Technicians Premium Support IT Community with Millions of IT Pros
FAQs What is this service generally used for? Hiver is used by teams to manage shared inboxes like support@, services@ and orders@ - right from Gmail. It helps teams collaborate faster on incoming queries and ensure every query is responded to promptly. Does this service offer an API? By using Zapier, you can integrate Hiver with other platforms and solutions seamlessly. Who are the main user groups of this service? Hiver is used by businesses across different verticals - ranging from logistics and B2B companies to educational institutions and travel brands. Being a product that helps teams collaborate faster over email, Hiver finds use in multiple teams.- support, sales, finance, and operations, to name a few. Does this service offer multi-user capability (e.g. teams)? Yes, Hiver is built for teams. Using Hiver, team members can easily collaborate from their work inbox - assign, track, and resolve queries on time. What platforms does this service support? As Hiver works on top of Gmail, it mainly supports G Suite users. Hiver also has an Android and iOS app.	FAQs Does this service integrate with any other apps? Integrations: Teamviewer, LogMeIn Rescue, AlienVault, Customer Thermometer, Cherwell Support, Evernote, NetFlow, or OneLogin. Does this service offer guides, tutorials and or customer support? Support: Email Support, Phone Support, Knowledge Base, Community Support, Tutorials, and Webinars. What is this service generally used for? This service is generally used as Help Desk solution. What platforms does this service support? Spiceworks can be either cloud-based or installed. System requirements are: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 R2. Does this service offer an API? Yes, it offers an API. Who are the main user groups of this service? Main users of Spiceworks Help Desk are system Administrators and IT managers or directors and MSPs who provide IT services for businesses. Does this service offer multi-user capability (e.g. teams)? Yes.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 5.93k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 33.8k
Other Who uses Hiver Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Spiceworks Help Desk SMEs Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.