Compare HelpCrunch vs Userlike

About HelpCrunch

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
- Mobile apps
Try HelpCrunch for free for 14 days.

About Userlike

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Telegram SMS and more. From here, all customer messages can be processed with professional service features such as message templates, live translations and file sharing.

Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. The chat tool lets your customers choose to either have a conversation in real-time or continue it later - just like their favourite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.

To automate your customer service you can create self-learning chatbots, FAQ pages and contact forms with Userlike's AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Userlike is developed and hosted in Germany and combines special data protection features, such as automatic data deletion and a direct data protection link in the Website Messenger. This makes it a GDPR-compliant customer communication software.
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Summary

• In-app messaging

• Auto messages

• Multi-channel messaging

• Pre-chat and offline forms

• Email marketing automation

• Email conversion tracking in real-time

• Ticketing and helpdesk

• Live Chat

• Knowledge Base

Summary

• Business tool integrations

• Mobile optimized

• Analytics

• Chat window customization

• Canned responses

• Operator groups

• Messaging-Integrations

• Proactive chat invitations

Pricing

Pricing

FAQs

What are some applications this service is commonly used in tandem with?

• Slack, Wordpress, and Magento.

What platforms does this service support?

• HelpCrunch is a web-based tool. Also, it provides native iOS and Android apps.

Does this service offer an API?

• Integrate your product with HelpCrunch via our JavaScript and REST API, iOS or Android SDKs. This will let you track your custom events, trigger messages based on your business-specific criteria, automatically switch the chat widget into your visitor’s language, and launch highly tailored marketing campaigns, etc.

Does this service offer guides, tutorials and or customer support?

• Being a customer support tool, we try to provide an exceptional customer service to our clients. You get a Free personal onboarding assistant on all pricing plans so that you can set up and get HelpCrunch to work on your website/app asap and do its magic.

What is this service generally used for?

• HelpCrunch is used by teams for:

  • Acquiring visitors with live chat auto messages
  • Converting visitors to leads and customers with live chat messages and emails
  • Improving retention with emails
  • Helping customers with in-app messages and email marketing
  • Increasing customer satisfaction with all-in-one toolset
Does this service offer multi-user capability (e.g. teams)?

• Teams are called 'organizations' in HelpCrunch. You can invite as many customer support agents to your organization as you want.

Does this service integrate with any other apps?

• Slack, Wordpress, and Magento.

Who are the main user groups of this service?

• HelpCrunch is designed for customer support, sales, and marketing teams to help acquire and convert more leads, as well as support customers better.

  It's a perfect tool for:

  • SaaS
  • E-commerce
  • Any other type of online business.

FAQs

Does this service integrate with any other apps?

• Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include:
  * Pipedrive
  * Cloudflare
  * WordPress
  * Slack
  * Helpscout
  * MailChimp

Who are the main user groups of this service?

• Userlike is suitable for any company size and adapts to your needs and business goals. Small and medium-sized companies as well as large corporations like Toyota and Bayer already rely on Userlike.

What is this service generally used for?
• • Digital Customer Service
  • Live Chat Support
  • Messaging Support
  • Lead Generation
  • Service Automation
  • Chatbot Support
Does this service offer guides, tutorials and or customer support?

• We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube.

Does this service offer an API?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Vendor Information

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App