Compare HelpCrunch vs Comm100 Live Chat

About HelpCrunch

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
- Mobile apps
Try HelpCrunch for free for 14 days.

About Comm100 Live Chat

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including screen sharing, auto-translation, routing, and audio and video chat.

Front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.

Comm100 Live Chat is specifically designed for medium to large eCommerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.

• Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues.
• Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships
• Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more.
• Multiple deployment options. Shared, dedicated, on-premises? Your choice.
• On-demand custom development is available with dedicated deployment and on-premises deployment.
• Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers.

FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Summary

• In-app messaging

• Auto messages

• Multi-channel messaging

• Pre-chat and offline forms

• Email marketing automation

• Email conversion tracking in real-time

• Ticketing and helpdesk

• Live Chat

• Knowledge Base

Summary

• Chatbot that automates your live chat

• Audio & Video Chat

• Fully customizable chat buttons and windows

• Insightful performance reports & analysis

• Rule-based chat routing and allocation

• Industry-leading security and reliability

• 100% uptime with the MaximumOn technology

• Multiple Languages and auto-translation

• APIs and webhooks

• Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems

Pricing

Pricing

FAQs

What are some applications this service is commonly used in tandem with?

• Slack, Wordpress, and Magento.

What platforms does this service support?

• HelpCrunch is a web-based tool. Also, it provides native iOS and Android apps.

Does this service offer an API?

• Integrate your product with HelpCrunch via our JavaScript and REST API, iOS or Android SDKs. This will let you track your custom events, trigger messages based on your business-specific criteria, automatically switch the chat widget into your visitor’s language, and launch highly tailored marketing campaigns, etc.

Does this service offer guides, tutorials and or customer support?

• Being a customer support tool, we try to provide an exceptional customer service to our clients. You get a Free personal onboarding assistant on all pricing plans so that you can set up and get HelpCrunch to work on your website/app asap and do its magic.

What is this service generally used for?

• HelpCrunch is used by teams for:

  • Acquiring visitors with live chat auto messages
  • Converting visitors to leads and customers with live chat messages and emails
  • Improving retention with emails
  • Helping customers with in-app messages and email marketing
  • Increasing customer satisfaction with all-in-one toolset
Does this service offer multi-user capability (e.g. teams)?

• Teams are called 'organizations' in HelpCrunch. You can invite as many customer support agents to your organization as you want.

Does this service integrate with any other apps?

• Slack, Wordpress, and Magento.

Who are the main user groups of this service?

• HelpCrunch is designed for customer support, sales, and marketing teams to help acquire and convert more leads, as well as support customers better.

  It's a perfect tool for:

  • SaaS
  • E-commerce
  • Any other type of online business.

FAQs

No FAQs associated with this application.

Vendor Information

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• iOS
• Android