Compare Help Scout vs Spiceworks Help Desk

Help Scout 300 Support & Helpdesk	Spiceworks Help Desk 311 Support & Helpdesk
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Crozscore 90% what is this? User Happiness: 88% Press Buzz: 54% User Trend: no significant changes	Crozscore 89% what is this? User Happiness: 86% Press Buzz: 58% User Trend: interest falling
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About Help Scout Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email. Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives. Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.	About Spiceworks Help Desk The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network. The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics. The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Create multiple mailboxes for each shared email address. Help Scout’s collaboration features keep everyone on the same page. Simple automation system based on if/then logic. Measure team performance, spot trends to prevent issues, and monitor customer happiness. Every customer has an auto-populated, editable profile. Customer satisfaction ratings. Phone calls and voicemails. Collision detection.	Summary Tickets & Tasks Team Management User Self-service IT Asset Management 150+ Add‐on Apps Ticket Collaboration Multi‐site Support Active Directory Knowledge Base
Pricing Basic $12.00 1 user(s) / month Included in plan: Up to 10 Users 1 limited Docs knowledge base Reports (30 days of history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Standard $20.00 1 user(s) / month Included in plan: Unlimited Users 5 Mailboxes 1 Docs knowledge base Reports (Full history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Workflows Satisfaction Ratings Office Hours 50+ integrations API Access Plus $35.00 1 user(s) / month Included in plan: Unlimited Users Unlimited messages & storage Unlimited Mailboxes 3 Docs knowledge base Reports (Full history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Workflows Satisfaction Ratings Office Hours 50+ integrations API Access Salesforce Integration JIRA Integration HubSpot Integration SAML Single Sign-on Teams Custom fields HIPAA Compliance	Pricing Free Plan Free Included in plan: Unlimited Tickets Unlimited Devices Unlimited Agents Unlimited Users Unlimited Technicians Premium Support IT Community with Millions of IT Pros
FAQs What platforms does this service support? Help Scout supports web-based platforms in addition to Android and iOS. Who are the main user groups of this service? Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations. Does this service integrate with any other apps? Help Scout integrates with more than 50 applications, including: Wordpress, BigCommerce, Snap Engage, Hubspot, Salesforce, Jira, Slack, MailChimp, Shopify, Olark, Capsule, Webhooks, Pipedrive, Highrise, WooCommerce, and others. Does this service offer an API? Yes, it offers API. Does this service offer multi-user capability (e.g. teams)? Yes. What are some applications this service is commonly used in tandem with? Help Scout is frequently used in tandem with marketing and CRM platforms. What is this service generally used for? It is used as a powerful help desk application with personalized customer experience. Does this service offer guides, tutorials and or customer support? Yes, Help Scout offers: Email Support, Knowledge Base, Phone Support, Video Tutorials, Help Desk, and Help Docs	FAQs Does this service integrate with any other apps? Integrations: Teamviewer, LogMeIn Rescue, AlienVault, Customer Thermometer, Cherwell Support, Evernote, NetFlow, or OneLogin. Does this service offer guides, tutorials and or customer support? Support: Email Support, Phone Support, Knowledge Base, Community Support, Tutorials, and Webinars. What is this service generally used for? This service is generally used as Help Desk solution. What platforms does this service support? Spiceworks can be either cloud-based or installed. System requirements are: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 R2. Does this service offer an API? Yes, it offers an API. Who are the main user groups of this service? Main users of Spiceworks Help Desk are system Administrators and IT managers or directors and MSPs who provide IT services for businesses. Does this service offer multi-user capability (e.g. teams)? Yes.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.3k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 33.8k
Other Who uses Help Scout Freelance Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses Spiceworks Help Desk SMEs Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.