Compare Help Scout vs LiveAgent

Help Scout 300 Support & Helpdesk	LiveAgent 1394 Support & Helpdesk
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Crozscore 90% what is this? User Happiness: 88% Press Buzz: 54% User Trend: no significant changes	Crozscore 91% what is this? User Happiness: 90% Press Buzz: 51% User Trend: interest falling
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About Help Scout Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email. Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives. Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.	About LiveAgent LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel. LiveAgent is available in 40 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Create multiple mailboxes for each shared email address. Help Scout’s collaboration features keep everyone on the same page. Simple automation system based on if/then logic. Measure team performance, spot trends to prevent issues, and monitor customer happiness. Every customer has an auto-populated, editable profile. Customer satisfaction ratings. Phone calls and voicemails. Collision detection.	Summary Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)
Pricing Basic $12.00 1 user(s) / month Included in plan: Up to 10 Users 1 limited Docs knowledge base Reports (30 days of history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Standard $20.00 1 user(s) / month Included in plan: Unlimited Users 5 Mailboxes 1 Docs knowledge base Reports (Full history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Workflows Satisfaction Ratings Office Hours 50+ integrations API Access Plus $35.00 1 user(s) / month Included in plan: Unlimited Users Unlimited messages & storage Unlimited Mailboxes 3 Docs knowledge base Reports (Full history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Workflows Satisfaction Ratings Office Hours 50+ integrations API Access Salesforce Integration JIRA Integration HubSpot Integration SAML Single Sign-on Teams Custom fields HIPAA Compliance	Pricing Small $9.00 1 user(s) / month Included in plan: Ticketing Live Chat E-mail support White Glove Setup 1 API key + integration Chat satisfaction surveys Knowledge base Customer Service iPhone/Android app Medium $29.00 1 user(s) / month Included in plan: Everything in Small plan Ticketing Live Chat Call Center E-mail support Contact forms Forum & Knowledge base iPhone/Android app Real-time visitors monitoring Chat invitations Feedback management Facebook & Twitter Cloud call center Call center support Gamification 10 departments Interactive voice response (IVR) Product training Custom domain hosting 20 Event rules 10 Time rules 5 SLA levels Large $49.00 1 user(s) / month Included in plan: Everything in Medium plan 1 Whatsapp account 30 departments Multi-Knowledge base Senior account manager 2 Knowledge bases 100 Event rules Time report 10 SLA levels Free Account Free Included in plan: Live Chat Ticketing E-mail support Call Center Knowledge Base Unlimited Agents Enterprise $69.00 1 user(s) / month Included in plan: All features from the Large plan Dedicated key account manager Priority support Assisted Whatsapp integration Custom billing setup Scheduled release management Service review call and reports Up to 40 custom roles Multileveled knowledge base
FAQs What platforms does this service support? Help Scout supports web-based platforms in addition to Android and iOS. Who are the main user groups of this service? Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations. Does this service integrate with any other apps? Help Scout integrates with more than 50 applications, including: Wordpress, BigCommerce, Snap Engage, Hubspot, Salesforce, Jira, Slack, MailChimp, Shopify, Olark, Capsule, Webhooks, Pipedrive, Highrise, WooCommerce, and others. Does this service offer an API? Yes, it offers API. Does this service offer multi-user capability (e.g. teams)? Yes. What are some applications this service is commonly used in tandem with? Help Scout is frequently used in tandem with marketing and CRM platforms. What is this service generally used for? It is used as a powerful help desk application with personalized customer experience. Does this service offer guides, tutorials and or customer support? Yes, Help Scout offers: Email Support, Knowledge Base, Phone Support, Video Tutorials, Help Desk, and Help Docs	FAQs Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager; WhatsApp Who are the main user groups of this service? SMEs What are some applications this service is commonly used in tandem with? Gmail, Slack, Zapier, CRMs What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.3k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 8.14k
Other Who uses Help Scout Freelance Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses LiveAgent Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.