Compare Help Scout vs Boldchat

Help Scout 300 Support & Helpdesk	Boldchat 0 Support & Helpdesk
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Crozscore 90% what is this? User Happiness: 88% Press Buzz: 54% User Trend: no significant changes	Crozscore 86% what is this? Press Buzz: 51% User Trend: interest rising
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About Help Scout Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email. Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives. Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.	About Boldchat BoldChat is provider of live chat services that can be used by businesses of all sizes It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more. The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Create multiple mailboxes for each shared email address. Help Scout’s collaboration features keep everyone on the same page. Simple automation system based on if/then logic. Measure team performance, spot trends to prevent issues, and monitor customer happiness. Every customer has an auto-populated, editable profile. Customer satisfaction ratings. Phone calls and voicemails. Collision detection.	Summary Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction. Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging. Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site. Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel. Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination. Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.
Pricing Basic $12.00 1 user(s) / month Included in plan: Up to 10 Users 1 limited Docs knowledge base Reports (30 days of history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Standard $20.00 1 user(s) / month Included in plan: Unlimited Users 5 Mailboxes 1 Docs knowledge base Reports (Full history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Workflows Satisfaction Ratings Office Hours 50+ integrations API Access Plus $35.00 1 user(s) / month Included in plan: Unlimited Users Unlimited messages & storage Unlimited Mailboxes 3 Docs knowledge base Reports (Full history) Saved Replies Beacon Following @mentions Outstanding 24x6 Support No Help Scout branding iOS & Android App Workflows Satisfaction Ratings Office Hours 50+ integrations API Access Salesforce Integration JIRA Integration HubSpot Integration SAML Single Sign-on Teams Custom fields HIPAA Compliance	Pricing Credit card required: N/A Pro: $599 agent/year. Premier: Pricing on request. Enterprise: Pricing on request.
FAQs What platforms does this service support? Help Scout supports web-based platforms in addition to Android and iOS. Who are the main user groups of this service? Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations. Does this service integrate with any other apps? Help Scout integrates with more than 50 applications, including: Wordpress, BigCommerce, Snap Engage, Hubspot, Salesforce, Jira, Slack, MailChimp, Shopify, Olark, Capsule, Webhooks, Pipedrive, Highrise, WooCommerce, and others. Does this service offer an API? Yes, it offers API. Does this service offer multi-user capability (e.g. teams)? Yes. What are some applications this service is commonly used in tandem with? Help Scout is frequently used in tandem with marketing and CRM platforms. What is this service generally used for? It is used as a powerful help desk application with personalized customer experience. Does this service offer guides, tutorials and or customer support? Yes, Help Scout offers: Email Support, Knowledge Base, Phone Support, Video Tutorials, Help Desk, and Help Docs	FAQs Does this service offer guides, tutorials and or customer support? They offer Free Premium 24/7 Support. What is this service generally used for? It is generally used as a live communication software. What platforms does this service support? The application is easily installed and accessible via PC software, the online interface, or through their iPhone app. Does this service integrate with any other apps? It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc, Does this service offer an API? BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.) Who are the main user groups of this service? The main users of this service are webstores.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.3k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Help Scout Freelance Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Regional Restrictions: No restrictions.