Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc.
It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers.
This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.
About Smith.ai Virtual Receptionists
Smith.ai is a superior 24/7 customer engagement platform that specializes in lead capture and client service. We handle conversations with leads and clients who call, chat, text, and message your business. Our North America-based receptionists do much more than basic call answering — we screen potential clients based on your criteria, schedule appointments on your calendar, take payments, and make sales outreach calls to new prospects generated by your website and marketing campaigns. And we do it all with best-in-class AI technology so all of our activities are efficient, accurate, and in sync with your systems.
Smith.ai clients also have access to comprehensive insights and data through their dashboards. Clients are able to have all of their calls recorded. Combined with recordings, calls are also transcribed via speech-to-text with personally identifiable information (PII) — like credit card and Social Security numbers automatically redacted to protect customer information. Transcripts are also searchable so clients can recall past conversations using keywords and phrases with an intelligent search engine. Another analytics tool for clients is Call Intelligence. Call Intelligence lets businesses review and analyze data of which actions were taken during calls including appointments scheduled, transferred calls, intake forms completed, and more.
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Summary
Engagement Analytics
Customer Health Score Cards
Rules-Based Alerts
Task & Call-to-Action Management
Commenting, Notes & @Mentions
Automate Scenario Workflows
360 Degree Customer Profiles
Role-Specific Live Dashboards
Triggered Lifecycle Rules
Sort, Filter and Export Data
Summary
No key features associated with this application.
Pricing
Starter
$285.00
1 user(s) / month
Included in plan:
30 calls (name, email and/or phone number provided)
1 Transfer Destination
1st CRM Integration (Free)
$10.50 per call after 30 calls
Basic
$765.00
1 user(s) / month
Included in plan:
2 Transfer Destinations
1st CRM Integration (Free)
$9.50 per call after 90 calls
90 calls (name, email and/or phone number provided)
Pro
$1,950.00
1 user(s) / month
Included in plan:
300 calls (name, email and/or phone number provided)
10 Transfer Destinations
1st CRM Integration (Free)
FAQs
What are some applications this service is commonly used in tandem with?
This service is commonly used in tandem with CRM applications.
What is this service generally used for?
Gainsight is used as customer service and customer intelligence service.
What platforms does this service support?
This is a web-based software.
Does this service offer an API?
There are data load APIs and Bulk APIs offered.
Does this service offer multi-user capability (e.g. teams)?
No.
Who are the main user groups of this service?
Main user groups of this software are mid-sized and large businesses.
Does this service offer guides, tutorials and or customer support?
Support: Webinars, Best Practices, Online Support.
Does this service integrate with any other apps?
Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.
FAQs
What is this service generally used for?
Answering questions, new client screening and intake, scheduling appointments, payment collection, customer support inquiries, outbound calling, sales outreach, sales prospect campaigns, and help desk triage and ticketing.
Does this service offer guides, tutorials and or customer support?
Yes, Smith.ai offers help tutorials and customer support.
Does this service integrate with any other apps?
Among others, Smith.ai's Virtual Receptionist service integrates with Phone.com, Grasshopper, RingCentral, ActiveCampaign, Calendly, Capsule CRM, Dubsado, HubSpot, Microsft Teams, Slack, and Salesforce.
What are some applications this service is commonly used in tandem with?
Smith.ai Virtual Receptionists are commonly used with a full suite of business-centric software including marketing automation, CRM and client intake, online scheduling, business collaboration, and payment collection.
Who are the main user groups of this service?
Solo Businesses, Small Businesses, Mid-Markets, Enterprises, Franchise Owners, Agencies, and Consulting Firms
Lawyers, Accountants, Media and Entertainment Professionals, General Contractors, Retailers, Medical Professionals, Real Estate Agents, and Home Service Providers
We have a small team of dedicated Customer Service software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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