Compare Gainsight vs HelpWire

Gainsight 861 Customer Service	HelpWire 8 Customer Service
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Crozscore 89% what is this? User Happiness: 88% Press Buzz: 50% User Trend: no significant changes	Crozscore 87% what is this? User Happiness: 86% Press Buzz: 52% User Trend: interest falling
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About Gainsight Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc. It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers. This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.	About HelpWire HelpWire is a remote desktop service that provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can instantly access clients' computers, ensuring swift issue resolution and eliminating the need for costly, time-consuming on-site visits. HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues. Top HelpWire features: Easy session initiation Support for multiple workstations Cross-platform connections Multi-monitor viewing Drag-and-drop file transfer Integrated chat Client directory HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. stands as a leading expert in the tech industry.
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary Engagement Analytics Customer Health Score Cards Rules-Based Alerts Task & Call-to-Action Management Commenting, Notes & @Mentions Automate Scenario Workflows 360 Degree Customer Profiles Role-Specific Live Dashboards Triggered Lifecycle Rules Sort, Filter and Export Data	Summary Easy and free Remote Control Integrated Support Chat No IDs and Passwords

FAQs What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with CRM applications. What is this service generally used for? Gainsight is used as customer service and customer intelligence service. What platforms does this service support? This is a web-based software. Does this service offer an API? There are data load APIs and Bulk APIs offered. Does this service offer multi-user capability (e.g. teams)? No. Who are the main user groups of this service? Main user groups of this software are mid-sized and large businesses. Does this service offer guides, tutorials and or customer support? Support: Webinars, Best Practices, Online Support. Does this service integrate with any other apps? Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.	FAQs Does this service integrate with any other apps? Current version of HelpWire does not support integrations, but the developer is working on them and has this features listed in the roadmap. What is this service generally used for? HelpWire is used for providing fast and efficient technical remote support that requires remote desktop control. Does this service offer multi-user capability (e.g. teams)? Current version of HelpWire does not support team managemt, but the developer is working on this functionality and has it listed in the roadmap. Does this service offer an API? Current version of HelpWire does not offer a public API, but the developer is working on it and has this features listed in the roadmap. What platforms does this service support? HelpWire supports Windows and MacOS platforms. Does this service offer guides, tutorials and or customer support? HelpWire has a detailed Knowledge Base, video-user guides on YouTube and email customer support service. What are some applications this service is commonly used in tandem with? HelpWire is typically used with helpdesk systems, team communciation managers and task managers. Who are the main user groups of this service? HelpWire is designed for small and medium businesses as well as independent service providers who want to enhance their remote support capabilities or build efficient remote support team.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 13.9k	Vendor Information Founded: - Based in: Frankfurt Employees: 51-200 Likes: Followers: 0
Other Who uses Gainsight SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses HelpWire Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English Regional Restrictions: No restrictions.