Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc.
It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers.
This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.
About ChurnZero
ChurnZero is a real-time Customer Success Platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product to increase product adoption, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
ChurnZero Features:
Data: Understand how your customers are using your products and services in real-time.
Health Scores: Assess a customer's likelihood to renew with customer health ratings and scores.
Automation: Automate tasks and communications based on customers' engagement metrics.
Alerts: Proactively stay on top of changes to an account or contact with real-time notifications.
Segmentation: Segment your customers based on attributes or behaviors to prioritize efforts.
Engagement: Connect with your customers with in-app announcements as they are engaged.
Net Promoter Score: Gauge customers loyalty with built-in NPS surveying and reporting.
Customer Journeys: Map your customer's journey (on-boarding, product adoption, etc.) and track your accounts' progress to success with completion.
Analytics: Access in-depth insights about your accounts and their product usage, as well as engagement with accounts.
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Summary
Engagement Analytics
Customer Health Score Cards
Rules-Based Alerts
Task & Call-to-Action Management
Commenting, Notes & @Mentions
Automate Scenario Workflows
360 Degree Customer Profiles
Role-Specific Live Dashboards
Triggered Lifecycle Rules
Sort, Filter and Export Data
Summary
No key features associated with this application.
FAQs
What are some applications this service is commonly used in tandem with?
This service is commonly used in tandem with CRM applications.
What is this service generally used for?
Gainsight is used as customer service and customer intelligence service.
What platforms does this service support?
This is a web-based software.
Does this service offer an API?
There are data load APIs and Bulk APIs offered.
Does this service offer multi-user capability (e.g. teams)?
No.
Who are the main user groups of this service?
Main user groups of this software are mid-sized and large businesses.
Does this service offer guides, tutorials and or customer support?
Support: Webinars, Best Practices, Online Support.
Does this service integrate with any other apps?
Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.
FAQs
What is this service generally used for?
ChurnZero is used to fight customer churn.
Who are the main user groups of this service?
The main user groups of ChurnZero are Customer Success and Account Management teams at SaaS subscription businesses.
Does this service offer multi-user capability (e.g. teams)?
ChurnZero offers multi-user capabilities.
Does this service offer guides, tutorials and or customer support?
ChurnZero offers full on-boarding, training, product documentation, tutorials, a dedicated Customer Success Manager, and Customer Support.
We have a small team of dedicated Customer Service software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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