Compare Gainsight vs Ameyo Remote Contact Center Software

Gainsight 861 Customer Service	Ameyo Remote Contact Center Software 242 Customer Service
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Crozscore 89% what is this? User Happiness: 88% Press Buzz: 50% User Trend: no significant changes	Crozscore 88% what is this? User Happiness: 86% Press Buzz: 47% User Trend: interest falling
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About Gainsight Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc. It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers. This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.	About Ameyo Remote Contact Center Software Remote Contact Center Software that helps you manage the team and business operations remotely without any hassles. Agents and supervisors can login from anywhere, anytime with any device, and serve the customer. Yes, it offers high flexibility for agents as well as managers or supervisors to operate and keep track of agents' performance. To overcome the IT infrastructure challenges, the software has as much as 15 monitoring parameters to solve the challenges of managing remotely. Ameyo work from home solution has multiple deployment options, you can set up your contact center on the cloud, hybrid as well as you can set up on-premise remote contact center. Other features of Ameyo Remote Contact Center Software: Inbound and Outbound Calling Real-time monitoring WebRTC Supported Omnichannel support Enterprise level security
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary Engagement Analytics Customer Health Score Cards Rules-Based Alerts Task & Call-to-Action Management Commenting, Notes & @Mentions Automate Scenario Workflows 360 Degree Customer Profiles Role-Specific Live Dashboards Triggered Lifecycle Rules Sort, Filter and Export Data	Summary No key features associated with this application.

FAQs What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with CRM applications. What is this service generally used for? Gainsight is used as customer service and customer intelligence service. What platforms does this service support? This is a web-based software. Does this service offer an API? There are data load APIs and Bulk APIs offered. Does this service offer multi-user capability (e.g. teams)? No. Who are the main user groups of this service? Main user groups of this software are mid-sized and large businesses. Does this service offer guides, tutorials and or customer support? Support: Webinars, Best Practices, Online Support. Does this service integrate with any other apps? Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.	FAQs What are some applications this service is commonly used in tandem with? Dialer, Ameyo Mobile Agent App What is this service generally used for? Ameyo Remote Contact Center Software helps contact center to move to remote and can allow their agents to work from anywhere with zero infeactures cost. Does this service offer guides, tutorials and or customer support? Yes, The service offer guides, tutorials and 247 customer support Does this service offer an API?* Yes, it does What platforms does this service support? Can be deployed on cloud, on-premise, and hybrid Does this service offer multi-user capability (e.g. teams)? Yes, The software is for agents as well as for the supervisors Who are the main user groups of this service? Banking, Insurance, Education, Healthcare, Telecommunication, E-commerce, Government Does this service integrate with any other apps? WebRTC, CTI
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 13.9k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 2.99k
Other Who uses Gainsight SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Ameyo Remote Contact Center Software Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.