Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
About Help Scout
Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email.
Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives.
Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Multi Channel: Manages all support conversations in one place.
Productivity: Increase team’s engagement and productivity.
Self-Service: It is possible to create a self-service experience that supports user's brand.
Reporting: Measures and tracks performance using reports.
Integration: Extends user's support capabilities with integrations.
Ticketing: Everything you need to start supporting customers.
Summary
Create multiple mailboxes for each shared email address.
Help Scout’s collaboration features keep everyone on the same page.
Simple automation system based on if/then logic.
Measure team performance, spot trends to prevent issues, and monitor customer happiness.
Every customer has an auto-populated, editable profile.
Customer satisfaction ratings.
Phone calls and voicemails.
Collision detection.
Pricing
Credit card required: No
Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month
Pricing
Basic
$12.00
1 user(s) / month
Included in plan:
Up to 10 Users
1 limited Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Standard
$20.00
1 user(s) / month
Included in plan:
Unlimited Users
5 Mailboxes
1 Docs knowledge base
Reports (Full history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus
$35.00
1 user(s) / month
Included in plan:
Unlimited Users
Unlimited messages & storage
Unlimited Mailboxes
3 Docs knowledge base
Reports (Full history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24x6 Support
No Help Scout branding
iOS & Android App
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Salesforce Integration
JIRA Integration
HubSpot Integration
SAML Single Sign-on
Teams
Custom fields
HIPAA Compliance
FAQs
Who are the main user groups of this service?
This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.
What is this service generally used for?
It is used to help companies handle their customers’ problems across various channels.
What platforms does this service support?
It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.
Does this service offer an API?
It offers RESTful API.
Does this service offer multi-user capability (e.g. teams)?
Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company
Does this service integrate with any other apps?
Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment
Does this service offer guides, tutorials and or customer support?
Yes. This service offers guides, tutorials and customer support across all levels.
FAQs
What platforms does this service support?
Help Scout supports web-based platforms in addition to Android and iOS.
Who are the main user groups of this service?
Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations.
Does this service integrate with any other apps?
Help Scout integrates with more than 50 applications, including:
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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