Genic Teams is a one-stop solution that enables companies in delivering outstanding customer services in field business. This software is an ideal solution for digitalising processes such as managing work orders, servicing, billing and invoicing, scheduling and dispatching, time tracking, quote management, and much more. It ensures efficient technician-to-office communication which eliminates the chance of unwanted errors or delays in daily activities. From managing day-to-day to scheduling workers based on their availability, Genic FSM promises to keep you ahead in your business activities. The FSM mobile app improves communication with technicians and allows you to give them orders remotely. Similarly, technicians have access to update job status and inventory. When they have the opportunity to work independently in the field, they will provide efficient services which will reduce your headache. So why not ease the burden on your employees and give your customers a reason to trust your brand by providing exceptional services.
About Advanced Field Service Management
Advanced Field Service Product Details:
The Advanced Field Workforce Automation solution comprises four key software applications: DRS Dynamic Resource Scheduler, Job Manager, WorkHub and InfoSuite.
These four solutions are supplemented with modules like DRS Project Planner, specifically developed to manage complex projects or interdependent cycles of work and products like MobileIron and Threatshield designed to complement their existing security measures with industry-leading enterprise threat management.
Today over 40,000 field-based workers across a broad range of industries, worldwide, rely on Advanced's Field Service software to deliver exceptional service to their customers. Their market-leading position has been earned through meticulous focus, innovation, expert knowledge and a culture that drives them to be the very best at what they do.
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Summary
No key features associated with this application.
Summary
Field Workforce Automation
Dynamic Resource Scheduling
Job Scheduling Solutions
Workflow Management Solutions
Mobile Workforce Solutions
Field Service Management Solutions
Configurable Software
Threat Management Software
Pricing
Dynamic Resource Scheduling Core
$8.40
50 user(s) / month
Included in plan:
Real-Time Management
Dynamic Scheduling
Street Level Mapping
FAQs
No FAQs associated with this application.
FAQs
Does this service offer guides, tutorials and or customer support?
Extensive User Group and Support Site
Resource Section Includes Datasheets, eBooks, Whitepapers
Regular Training Webinars
Support levels: 08:00 to 17:30 working days, Monday to Friday (extended hours and public holiday support available by arrangement and at additional cost)
Technical Account Managers and Cloud Support Engineers can be provided at additional cost
What are some applications this service is commonly used in tandem with?
Legasuite
Mobileiron
ThreatShield
What platforms does this service support?
Job Manager can be used on Smartphones and Tablet PC’s running Android, iOS, Tizen, Windows or Windows Phone, and can be utilized with most of the leading mobile device management platforms.
Does this service integrate with any other apps?
The software has been integrated with over 70 third party systems, including ERP, CRM, departmental applications, EDRMS, Job Scheduling, GIS and Financial Systems.
Who are the main user groups of this service?
Industry Sectors: Social housing, Central Government, Local Government, Environmental Services, Healthcare, Retail, Field Service.
Does this service offer an API?
Yes, Kirona's open API is available for scheduling, all functions, controls, data entities and user interactions. For job management, all creation, workflow and content handling are supported via APIs. Please note this does not include ALL functions of the UI.
What is this service generally used for?
Kirona helps organizations to deliver exceptional field-based services in the most cost-effective way possible. They do this by providing a suite of Field Workforce Automation software that allows management of the end-to-end service processes and to seamlessly link field-based workers with central services.
Clients gain multiple benefits from deploying their unique field workforce automation solutions, these include Increased Productivity, Reduced Costs, Improved Customer Service and Greater Management Insight & Control.
We have a small team of dedicated Field Service Management (FSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.