800.com is a marketplace for cloud-based phone numbers founded in 2008, with tens of thousands of customers. 800.com offer deep and insightful call analytics that helps you understand opportunities and trends, as well as call forwarding to make sure you never miss a lead.
800.com also provide smart SMS tool features that allow customers to reach out to there prospects.
About 8x8
8x8 VoIP is unified communications and contact center solution. It is a complete platform that manages everything for all employees and customers. It is a fast and simple way to combine VoIP features with a high-quality phone service.
This solution is mainly used by small and medium-sized companies in industries such as healthcare, high-tech, manufacturing, retail, insurance, transportation, as well as by government and education institutions. Hosted VoIP business communications service offered by 8x8 service is proven to be more reliable and less expensive than any other traditional solution.
Other features that 8x8 has is web conferencing, Internet faxing, smartphone integration, HD voice, chat, voicemail, and many more. Additionally, there is standard compliance with PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.
Features
2-Factor Authentication
API
Chat
Contact Management
Contact Sharing
CRM Integration
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
File Transfer
Multi-User
Notifications
Scheduling
Video
SMS
Call Recording
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Report & Compliance
Hardware Integration
Mobile App
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Interactive Voice Response
Audio Recording
Features
2-Factor Authentication
API
Chat
Contact Management
Contact Sharing
CRM Integration
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
File Transfer
Multi-User
Notifications
Scheduling
Video
SMS
Call Recording
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Report & Compliance
Hardware Integration
Mobile App
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Interactive Voice Response
Audio Recording
Summary
Use your Cell, landline or work phone to answer a forwarded call.
Vanity numbers can help customers find and remember your business.
Track marketing campaigns that drive results for your business.
Spot trends and opportunities to understand what happens on your calls.
SMS tools to help contact your customers
Summary
Phone Number & Virtual Extension
Unlimited Internet Fax
Media Storage
Virtual Office Analytics Essentials
Business SMS
Instant Messaging & Presence
Voicemail
Pricing
Personal Yearly
$300.00
1 user(s) / month
Included in plan:
1000 Minutes
1 Toll-Free number
Personal Monthly
$29.00
1 user(s) / month
Included in plan:
1000 Minutes
1 Toll-Free number
Unlimited Yearly
$768.00
1 user(s) / month
Included in plan:
Unlimited Minutes
1 Toll-Free Number
Unlimited Monthly
$75.00
1 user(s) / month
Included in plan:
Unlimited Minutes
1 Toll-Free Number
Pro Yearly
$1,524.00
1 user(s) / month
Included in plan:
- Unlimited minutes
5 Toll-Free numbers included
Pro Monthly
$149.00
1 user(s) / month
Included in plan:
- Unlimited minutes
5 Toll-Free numbers included
Pricing
X2 Edition
$25.00
1 user(s) / month
Included in plan:
Phone Number & Virtual Extension
Unlimited Calling Zone: 14 Countries
Unlimited Internet Fax i
Media Storage: 1GB
Mobile & Desktop Apps
Virtual Office Analytics Essentials
Business SMS
Instant Messaging & Presence
Voicemail
HD Voice
Secure Voice
Single Sign On
Audio & Video Conferencing with Meetings: 5 Participants
Salesforce, Zendesk & Netsuite CRM Integration
X5 Edition
$35.00
1 user(s) / month
Included in plan:
Audio & Video Conferencing with Meetings: 25 Participants
Media Storage: 5GB
Unlimited Calling Zone: 32 Countries
Call Recording
Operator Switchboard
X8 Edition
$55.00
1 user(s) / month
Included in plan:
Unlimited Calling Zone: 46 Countries
Media Storage: 10GB
Audio & Video Conferencing with Meetings: 50 Participants
Salesforce Analytics
Virtual Office Call Quality Reporting & Analytics
Virtual Office Analytics Supervisor
Inbound Contact Center
Outbound Contact Center
Contact Center Visual IVR
Contact Center Reporting & Analytics
FAQs
Does this service offer multi-user capability (e.g. teams)?
Yes.
What is this service generally used for?
Communications
Does this service integrate with any other apps?
Yes - We have our own API
What platforms does this service support?
Desktop, mobile
What are some applications this service is commonly used in tandem with?
CRM Integration
Does this service offer an API?
Yes. 800.com offers API integration
Does this service offer guides, tutorials and or customer support?
Yes, 800.com offer a full customer service support team, that are contactable by phone, email, and LiveChat. We also have an extensive help desk that is available on the site.
Who are the main user groups of this service?
Business Owners, SME's
FAQs
Does this service offer guides, tutorials and or customer support?
Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Does this service offer multi-user capability (e.g. teams)?
No.
What is this service generally used for?
This service is used as a business VoIP solution.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
What platforms does this service support?
8x8 is a cloud-based software with Android and iOS native mobile apps.
Does this service integrate with any other apps?
Integrations: Salesforce, Zendesk, Netsuite, Skype, Tenfold, Microsoft Outlook, Sugar CRM, Clearlogin, SalesExec, Xplenty, eAgent, ACT! by Sage
Who are the main user groups of this service?
Main users of this service are medium-sized enterprises.
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